· Installs, modifies, and makes minor repairs to computer hardware and software systems
· Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
· Maintains system functionality by testing computer components
· Helps design and implement networks
· Consults with users to determine appropriate hardware and software needs and assist in placing orders
· Maximizes computer systems capabilities by studying technical applications and making recommendations
· Tests compatibility of new programs with existing ones
· Gathers data to identify and evaluate technical purchasing options
· Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
· Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs
· Installs software and necessary applications for workflow
· Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers
· Maintains system capability by testing computer components
· Carries out software, network, and database performance tuning
· Documents hardware and software updates
· Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
· Prepares reference material for users by drafting operation instructions
Job Type: Full-time
Salary: ₹10,187.51 – ₹50,565.20 per month
Day range:
Shift:
Ability to commute/relocate:
Application Question(s):
Education:
Experience:
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