Technique Facility Maintenance Services Pvt. Ltd. Looking for Helpdesk Executive at Bengaluru, Karnataka Full Time

Helpdesk Executive

Qualification: Any Graduate

Experience: 2+ Years

Location: Alstom – Embassy Prime

Responsibilities:

• Must be able to explain simple procedures in writing or verbally.
• log all help desk interactions
• follow up with employees and associates to ensure complete resolution of issues
• redirect problems to correct resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions in Helpdesk tracker.
• Requests for meeting arrangements has to be noted down and ensure the arrangements are done on time
• Need to maintain tickets tool and present it in MMR report every month.
• Training room booking need to be taken care and tracker to be maintained for the same
• Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
• Acts as the routine contact point, receiving and handling requests for support.

Job Type: Full-time

Salary: ₹150,000.00 – ₹250,000.00 per year

Benefits:

Day range:

Shift:

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Help desk: 2 years (Preferred)