Technocore Global Solutions LLC Looking for Desktop and Network Engineer – NCR Delhi- immediate Joiner at Delhi, Delhi Full Time

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Partner will provide

(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.

(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

Main Responsibilities include:

§ Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops

§ Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets

§ To provide infrastructure administration functions

§ Providing on-site cover from 8:00 – 1900 hours Mon- Fri as part of a shift arrangement

§ Being prepared to work out of hours when required and to provide out of hours on-call support cover as required

§ Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

§ Taking ownership of issues through to resolution on all appropriate requests.

§ Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

§ Move equipment associated with escalated help desk incidents and service requests

§ Performing asset inventory activities as needed.

§ Trains and orients staff on use of hardware and software.

§ Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.

§ Works with procurement staff to purchase hardware and software.

§ This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technical Skills:

§ Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc

§ Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

§ Administration experience of MS Active Directory users & groups, policies and management concepts

§ Effective communication by Engineer in English and local languages is mandatory

Business Skills:

§ Ability to interact with customers so as to ensure that the service is polite, efficient and responsive

§ A self-starter with ability to work on their own initiative

• To work through issues analytically to a successful conclusion

Desired Experience:

§ At least 1 – 3 years of experience in the field or in a related area required

§ Prior experience on Desktops, Workstations, Notebooks and Printers

§ Collaboration experience including remote control of PCs and video conferencing knowledge

§ Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)

§ Strong Microsoft Office skills (Outlook, Word, and Excel)

§ Thorough understanding of Outlook’s calendaring tool

§ Understanding of Exchange functional accounts and how they are used within Microsoft technologies

§ Strong customer service skills

§ Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

§ Strong written and verbal communication skills (English and local language)

§ Must be detail oriented and self-motivating

§ Background security check required

§ Additional language skills (English and local language)

§ Experience of managing and leading a geographically and culturally diverse team

Antivirus management knowledge (Cisco AMP , SCEP, McAfee or other tools)

• OS Build/Imaging (related to End user devices)

• Physical cables patching knowledge – Phone and LAN cables.

• Basic MAC support knowledge/experience

• Working knowledge on Active Directory Domain environment, DHCP, DNS, Windows GPO, WINS, and TCP/IP commands

• Datacentres environment knowledge/skills

• Knowledge on Mobile Device management and support

• Remote support capabilities to pitch in for escalated cases

• Project management and planning to drive projects related to End user devices (Phone/Laptop rollouts etc.)

• Inventory and asset management skills

• Client interfacing and Vendor management skills

• Knowledge of ITIL best practices and use of issue/problem tracking systems

Daily Job responsibilities:

• Act as Site POC for Client and Cognizant to deal with all Hands and Feet support request at the deployed Location

• Provide Datacentre support towards Hands and Feet requirement.

• Provide out of Hour support towards any planned/scheduled Datacentre activity or P1 cases

• Act as POC for all 3rd party vendors towards End user devices (Laptops/desktops/printers/mobile phones etc.) and Infrastructure devices (Servers/Routers etc.)

• Provide physical hands and feet support towards end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.

• Act as Technical SME to test new End user devices towards a new build/image/application testing

SCCM related Responsibilities – Good to have so that can be trained faster (SCCM Lead will assign tasks from the list below as per the requirements): –

• Assist desktop engineering with SCCM Windows desktop OS deployment and automated build processes, including performance tuning (WDS)

• Remediate issues through controlled and organized incident management processes

• Produce basic project plans and root cause analysis documents; report progress to management

• Develop future state strategies, roadmaps, and initiatives that are aligned with Consumers Energy’s goals and vision; create an environment that is supportable, secure, and scalable

EUC related responsibilities – Good to have (to help and support Offshore EUC team): –

• Serve as break/fix technician for a wide variety of user technologies in the related practices of MAC and Windows Desktop support

• Able to troubleshoot outlook related issues and have some knowledge on Exchange environment

• Able to work on Windows Encryption(bit locker) or other 3rd party tool, specially providing the bit locker codes to user and troubleshooting such issues

• Define and document best practices and support procedures

• Working on installation and troubleshooting software’s like Office 2010/13, Skype for Business and etc.

Requirements: –

• Bachelor’s degree in computer science (or related area) with 3+ yrs of experience on Application packaging preferred.

• Microsoft Certification (MCSE) or ITIL certification preferred, equivalent certification in relevant programs desired.

• Good Verbal and Written communication skills

• Advanced knowledge of Desktop Operating Systems like Windows 8.1 /10

• Basic knowledge of LAN/WAN networking and TCP/IP ports HTTP , HTTPS and file sharing
• English is must

Job Type: Full-time

Schedule:

Education:

Experience:

• IT: 1 year (Preferred)
• total work: 2 years (Preferred)