Technocore Global Solutions LLC Looking for Desktop/Network Support Technician with SCCM – Noida/Delhi/Gurgaon at Delhi, Delhi Full Time

Must have skills:

• Working knowledge on SCCM 2012 (certification Preferred for 2007 or above)

• Antivirus management knowledge (Cisco AMP , SCEP, McAfee or other tools)

• OS Build/Imaging (related to End user devices)

• Physical cables patching knowledge – Phone and LAN cables.

• Basic MAC support knowledge/experience

• Working knowledge on Active Directory Domain environment, DHCP, DNS, Windows GPO, WINS, and TCP/IP commands

• Datacentres environment knowledge/skills

• Knowledge on Mobile Device management and support

• Remote support capabilities to pitch in for escalated cases

• Project management and planning to drive projects related to End user devices (Phone/Laptop rollouts etc.)

• Inventory and asset management skills

• Client interfacing and Vendor management skills

• Knowledge of ITIL best practices and use of issue/problem tracking systems

Daily Job responsibilities:

• Act as Site POC for Client and Cognizant to deal with all Hands and Feet support request at the deployed Location

• Provide Datacentre support towards Hands and Feet requirement.

• Provide out of Hour support towards any planned/scheduled Datacentre activity or P1 cases

• Act as POC for all 3rd party vendors towards End user devices (Laptops/desktops/printers/mobile phones etc.) and Infrastructure devices (Servers/Routers etc.)

• Provide physical hands and feet support towards end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.

• Act as Technical SME to test new End user devices towards a new build/image/application testing

SCCM related Responsibilities – Good to have so that can be trained faster (SCCM Lead will assign tasks from the list below as per the requirements): –

• Assist desktop engineering with SCCM Windows desktop OS deployment and automated build processes, including performance tuning (WDS)

• Remediate issues through controlled and organized incident management processes

• Produce basic project plans and root cause analysis documents; report progress to management

• Develop future state strategies, roadmaps, and initiatives that are aligned with Consumers Energy’s goals and vision; create an environment that is supportable, secure, and scalable

EUC related responsibilities – Good to have (to help and support Offshore EUC team): –

• Serve as break/fix technician for a wide variety of user technologies in the related practices of MAC and Windows Desktop support

• Able to troubleshoot outlook related issues and have some knowledge on Exchange environment

• Able to work on Windows Encryption(bit locker) or other 3rd party tool, specially providing the bit locker codes to user and troubleshooting such issues

• Define and document best practices and support procedures

• Working on installation and troubleshooting software’s like Office 2010/13, Skype for Business and etc.

Requirements: –

• Bachelor’s degree in computer science (or related area) with 3+ yrs of experience on Application packaging preferred.

• Microsoft Certification (MCSE) or ITIL certification preferred, equivalent certification in relevant programs desired.

• Good Verbal and Written communication skills

• Advanced knowledge of Desktop Operating Systems like Windows 8.1 /10

• Basic knowledge of LAN/WAN networking and TCP/IP ports HTTP , HTTPS and file sharing

Job Type: Full-time

Schedule:

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT: 1 year (Required)
• total work: 1 year (Required)