We are seeking a motivated Technical Customer Support professional with 4+ years of Linux Server, Open Source Software with Advance level of exposure to Mail-Server setup in Postfix, SMTP Relays, Squid Web-Proxy, KVM, LXC, Linux Firewalling, Networking & Linux Scripting and customer-management via ticket system.
Required Skills and Experience:
Min 4-years of experience in the role of customer relationship manager or technical support.
Experience in handling Linux Mail Server , SMTP Relays like Postfix & Qmail is must.
Experience in handling Linux iptables Firewall, OpenVPN, Bridge and bond networking is must.
Handling of Bind9 DNS setup, Mail MX, SPF, DKIM, DMARC setup
Handling of Postfix Mail Queues, Spam attack filtration, SMTP-Routes, SMTP Relays.
Experience in handling Linux Virtualization technology like KVM/QEMU, LXC/Container on CentOS,RHEL,Ubuntu & Debian is lot preferred.
Experience in handling and resolving clients and customer queries is a must.
Ability to extend work hours and handle client calls/issues at odd hours
Excellent written and verbal communication skills.
Highly technology literate; quickly learns new applications and tools.
Excellent organizational skills to handle multiple clients and situations at the same time.
Knowledge of Bash/Perl/PHP/MySQL is must for scripting.
Programming experience on PHP/MySQL Website/Wordpress would be great for troubleshooting.
Job Category: Technical Support Executive
Job Type: Full Time
Job Location: Mumbai Pune Remote