Technical Support: Provide technical assistance and support to end-users regarding computer systems, hardware, software, and network issues. Respond to help desk inquiries, diagnose problems, and resolve technical issues in a timely manner. Escalate complex issues to the appropriate teams or vendors when necessary.
Hardware and Software Maintenance: Install, configure, and maintain computer hardware components such as desktops, laptops, printers, and peripheral devices. Install and update software applications, operating systems, and drivers. Conduct regular maintenance tasks, including hardware and software upgrades, patches, and system backups.
Network Administration: Set up and maintain the organization’s local area network (LAN), ensuring its security and optimal performance. Monitor network usage, troubleshoot network connectivity issues, and implement network security measures, such as firewalls and antivirus software. Assist in managing network infrastructure, including routers, switches, and wireless access points.
User Account Management: Create and manage user accounts and access permissions for various systems and applications. Set up and maintain email accounts, user profiles, and passwords. Ensure compliance with security policies and data protection regulations.
IT Security and Data Protection: Implement and enforce IT security policies, procedures, and best practices. Conduct regular security audits and vulnerability assessments to identify and mitigate potential risks. Monitor and respond to security incidents, such as malware infections and unauthorized access attempts. Backup and recover data to ensure data integrity and business continuity.
IT Documentation and Reporting: Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures. Prepare reports on IT activities, system performance, and support ticket statistics. Keep track of hardware and software inventory and assist in procurement processes.
IT Training and Education: Provide training and guidance to end-users on the proper use of IT systems, software applications, and security protocols. Keep abreast of the latest technology trends, advancements, and best practices through continuous learning and professional development.
Vendor and Asset Management: Coordinate with external vendors, suppliers, and service providers for IT-related procurement, maintenance, and support. Manage IT assets, including licenses, warranties, and service contracts. Evaluate and recommend new technologies or solutions that align with the organization’s goals and requirements.
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 – ₹25,000.00 per month
Benefits:
Schedule:
Ability to commute/relocate:
Education:
Experience:
Work Location: In person
Speak with the employer
+91 +91 72056 94999
Expected Start Date: 20/07/2023
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