TecStub Looking for Jr. Desktop Support Engineer at Ahmedabad, Gujarat Full Time

We are searching for a solution-focused desktop support engineer to provide our employees with hands-on, systematic support. The desktop support engineer should receive IT-related concerns, and then proceed to diagnose and solve these issues. To be successful as a desktop support engineer, you should be highly skilled in the fitting and upkeep of computers and their networks.

What you will be doing:
Advising users on appropriate procedures for directing their IT-related queries and recommendations.

Receiving and documenting requests for support.

Delivering IT and related assistance upon request, or as you deem suitable.

Configuring new desktops, routers, modems, and similar devices.

Performing routine inspections and upkeep of existing installations.

Updating computer operating systems and other important software, as needed.

What you will bring:
0-1 years experience working in Hardware or Desktop support.

Knowledge about configuration, installation & troubleshooting of systems.

Knowledge about tools like Anydesk, TeamViewer etc.

Should be capable to deliver in-person and remote IT support.

Forbearing, flexible, and supportive.

Added bonus if you have:
Networking certification such as CCNA or other

Educational Qualification:
Diploma or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

What we will offer you:
Floating Holidays: As we work remotely, you can choose your own regional festival holidays for the year. You get a total of 30 days of paid time off

Rewarding Culture: Employee rewards and recognition, performance bonuses, special gifts on birthdays and important life events, and more…

Cross-cultural team: Opportunity to work with cross-cultural, cross-country, and cross-functional teams across the globe

People First Approach: We believe in taking care of our employees and therefore constantly empower them with a dedicated learning budget for courses and certifications

Company retreats: Once a year

Work with the founder: We follow a flat structure and an open-door policy that enables you to interact daily with everyone up to our CEOs

Special Leaves: We value our employees and want them to spend quality time with their families during important life events like birthdays, maternity, and paternity events