Teleperformance Looking for Director of Business Development Solutions (Solutions Architect) at Mumbai, Maharashtra Full Time

Overview:
Welcome to the World’s Biggest Customer Service Family

This is your invitation to play a part in our global mission to create digital, AI-powered business services for the world’s most innovative brands, backed by our cutting-edge technological platforms and, most importantly, our empathetic human touch.

We believe that your talent is the missing piece of our company’s puzzle, where you will be encouraged to use it to bring creative projects to life, partnering with individuals that reflect the rich diversity of our planet under a global roof that provides equitable access to opportunities for everyone. Because together, we are inspired to be the best.

Your Footprint as a Business Development Solutions Director Will Be…

… to support and add value to the Teleperformance sales and Business Development teams in developing credible, market-leading solutions within the digital integrated services portfolio to meet the needs of prospective and existing clients while maintaining commercial viability in winning work with profitable, sustainable clients.

In this role, you will work closely with the Sales, Technology, Operations, and T.A.P (Technology Analytics Process) teams to develop the right solution to meet the client’s business drivers and objectives. Responsible for proactively leading and developing qualified complex customer management and business process solution bids and tenders for prospects and clients. A client-facing role working as part of the Business Development team to support the Business Development Directors/ VPs in proactive and reactive engagements through the sales cycle.

Qualifications:
What Would You Need to Succeed?

Demonstrates a clear understanding of client marketplace and requirements

Demonstrates a proven ability in customer experience management

Can engage on detailed business issues and conceptualize solutions

Clear understanding of the industry, the BPO industry, and service lines

Broadly recognized as an external thought-leader in our market

Understanding of competition within the outsourcing marketplace and an ability to define differentiators

Able to challenge sales strategy and client thinking where appropriate and create alternative solutions

Experience in and understanding of the European/global market

Ability to work in a cross-cultural environment and forge a relationship network across multi-discipline groups and occasionally third parties

Client savvy with a client focus on continuous improvement of client business

Collaborative in working with others – supporting sales executives and strategic account managers in securing new business

Confident, strong gravitas, and great communicator

Works proactively in leading the solution in the early-stage sales cycle

Leads and influences others

Robust planning and process management

Solves problems and clears possible barriers – strong analytical skills

Creative and innovative as well as commercially /pricing savvy

Fluent in English and native in one of the major Asian languages (Mandarin, Japanese, Korean, Bahasa Indonesia)

Design thinking certified would be preferable

The Skills You Bring…

Inspiring People Leader

Self-motivated and can motivate others

Highly advanced team-building skills

Shares our company values of Integrity, Respect, Professionalism, Innovation & Commitment

Achievement and results-driven

Data Confident

Excellent analytical ability

Transformation & innovation mindset

Commercially focused

Solutions focused / good problem-solving skills

Robust and commercially balanced decision-making

Takes ownership and accountability

Confident to challenge

Highly advanced levels of resilience and focus

Excellent reasoning & judgment

Excellent communication skills – verbal and written

Excellent prioritization skills

Superior presentation skills

Superior organization skills

Exceptional influencing skills

Responsibilities:
As a Business Development Solutions Director, You Will…

… manage and interface with critical senior client executives and all other relevant stakeholders at all levels, to develop solutions consistent with business needs.

… develop, run, and manage client/prospect workshops to build collaborative solutions.

… create client roadmaps to keep our clients’ business at the forefront of disruptive digital technology and other market influences.

… understand all aspects of a client’s marketplace and requirements and be able to articulate value and benefits from a client perspective.

… design and deliver internal and external stakeholder communications and presentations at all organizational levels (supported by Bid Management and Graphic Design).

… develop and maintain positive relationships with external and internal clients.

… take accountability for overall solution output, including conceptualization, identification, and articulation to client/prospect.

… develop and maintain positive relationships with all stakeholder networks, Business Development Directors and Strategic Account Managers, SMEs, and external and internal clients.

… effectively manage the resources required through solution design and any ensuing tender process.

… establish and maintain relationships with virtual teams, providing leadership and direction across a remote matrix management structure.

… provide clear and concise communication to the virtual team about specific opportunities. Support the opportunity owner as appropriate throughout the sales and bid process.

… work with the proper groups to provide input to develop or enhance products/service lines.

… drive the necessary approval of the solution with accurate information from client objectives, the sales lead, operational/ technical country leads, risk assessment, budget, and business preferences.

… manage sales leads, and SMEs required during the sales process and the communication/collaboration with operational service delivery.

… coordinate with the Legal & Commercial departments in areas specific to the solution to ensure Teleperformance compliance.

… collaborate with Legal teams for input to Terms and Conditions.

… identify leadership contacts for service transition and operations and provide appropriate solution plan transition for closed deals.

… interface with the delivery organization to ensure effective change and implementation; shape the services, collaborate on explicit solution assumptions, and determine appropriate delivery locations and related costs.

… understand Teleperformance products/services/Lines of Business (LOBs) working closely with the operational, technical teams, and marketing.

… analyze client requirements to develop value propositions and profitable solutions which meet/exceed client needs. Increasingly this will involve digital/AI/Automation analytics/integrated digital solutions to drive measurable call avoidance strategies.

… translate client requirements into quickly understood needs for business SMEs.

… understand and clearly define the input required to create cost estimates to enable the commercial/pricing team to build relevant commercial propositions and pricing models.

… ensure applicable service/operating procedures and practices are compliant with industry standards and relevant regulations/laws.

… create and articulate appropriate customer journey and process maps to support the solution design and infographics, working with the graphic designer.

… provide information and data to enable compilation of a cost, appropriately reviewed, and authorized solution.

… document gaps and assumptions to ensure alignment of expectations internally and externally.

… identify, report, and maintain a business risks register for risks associated with opportunities.

… input to define appropriate service level agreements to meet Teleperformance and client requirements.

… align solution architecture (including a statement of work, schedules, and other contractual documents) with final terms and conditions.

Why Should You Be Excited to Join the Teleperformance Family?

We encourage you to live well. To establish the right work-life balance.

We help you focus on your future with our financial benefits plans.

We want you to keep learning, with excellent leadership development options for everyone.

We encourage you to be creative and to provide outside-the-box solutions.

We care about our citizens of the world with our great give-back programs.

We work hard to cultivate a supportive and welcoming workplace for everyone.

We encourage a full range of diverse and talented candidates to apply for our positions.

We are committed to building an inclusive workplace with our DE&I programs.

Our Cloud Campuses open their doors for you to lead from any location on the globe.

Is There a Fine Print?

No fine print to be found here! But now that we’ve got your attention, we’ll take this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.