Telstra Looking for Network Engineer – Subject Matter Expert at Bengaluru, Karnataka Full Time

Employment Type

Permanent

Closing Date

10 Mar 2023 11:59pm

Job Title

Network Engineer – Subject Matter Expert

Job Summary

As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.

Job Description

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

Who we are?

Telstra is Australia’s leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together.

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.

We have operations in more than 20 countries including India where we’ve opened centres in Bangalore, Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s latest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

About the role

As a Network Subject Matter Expert, you will work with pioneering, cutting edge technologies and enjoy working in a fast-paced, agile, and collaborative environment.

Your role will involve providing high-level technical support and assisting in the development of solutions/fixes and support to the networks, infrastructure, products and services supplied at vendor and those operated by Telstra.

You will be working across all aspects of the customer support experience, through direct communications, escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve processes and the performance and integration of systems, making a positive impact on customer experience.

Key Responsibilities:
This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.

Working across all aspects of the customer support experience.

Assist technical support team members to achieve optimal first in fix results

Detect and prevent incidents before they occur.

Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)

Identify and implement opportunities to improve process, efficiencies, and customer experience.

Provide input into learning and development for our entire ecosystem.

Mentor and Coach support team members.

Cross Skill into different technology hubs

Key Accountability Metrics

Volume Reduction

First in Fix

Cycle Time

Key Decision Rights

Recall approval

Escalation Management

Key Qualifications:
Essential

B.E / B. Tech or equivalent

3 to 8 years working in IT industry.

CCNA / CCNP or equivalent

Incident Management Experience

Being the SPOC in case of escalations & major incidents

Configuring and Troubleshooting in Routing & Switching

Experience on firewalls

Basic experience in any cloud platform AWS / AZURE

L2/L3 layer with troubleshooting skills

Perform L2 investigation of network faults. Provide specialised technical expertise in the investigation and rectification of more complex faults and routines. Diagnose and restore complex issues associated to customers private networks for Telstra’s enterprise customers

Co-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution

High desirable

Telecom Industry Experience

Exposure on Wireless, Juniper and knowledge on F5 & VOIP

Knowledge and exposure on Network Monitoring Tools

Data and IP experience

Automation / Scripting experience

Assurance Team experience

Voice Codecs

Experience in RCA for Network related issues

TDM Voice: (Good To have)

C7, ISUP/ISDN-PRA

FAX/T30/T38

DTMF/RFC 2833

E1/T1

IVR, RVA

PDD

Supplementary services

What can we offer you?

Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path.

Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things.

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on.

Sounds like you?

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential.

At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex