TELUS International Philippines Inc Hiring For Digital Solutions – UX Designer at India ,  Full Time

Description and Requirements

• Ability to Multi-task in a fast-paced, deadline driven environment.
• Strong interpersonal skills and ability to work with all departments and levels within.
• Highly organized and detail-oriented.
• .

Additional Job Description
Join our team We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most. TELUS Tech Strategy and Business Transformation org’s mission is to make life easier for millions of customers – and for our team. We build smart, user-centric and data-driven experiences for our 10,000 call center agents. Our team includes a passionate group of strategists, UX designers, full stack developers, scrum masters, testers, product owners, people experience specialists, and other digital experts. Here’s the impact you’ll make and what we’ll accomplish together The Casa team is seeking an Interaction Designer to deliver world-class experiences to our customers. The ideal candidate will demonstrate knowledge of tactical elements of user-centred design. You demonstrate a developing strength with interaction design fundamentals, including information architecture, screen flows, application design, customer journey mapping, personas, design systems and content design. You will be working as part of a friendly, cross-discipline agile team who helps each other solve problems across all functions. You will employ best practices in interaction design, accessibility, interpretation of web analytics, and user experience to achieve the highest quality of experience for our agents. More specifically, you will support the front-end web experiences of our Casa applications. Working within a highly collaborative team, you will use your experience to take customer user stories to develop UI components and user experiences in order to bring our agent CRM web experiences to the next level, while following TELUS standards and best practices. Your curiosity and courage to innovate in an agile environment will enable us to implement enhancements and contribute to A/B tests that will drive streamlined calls and customer experience optimizations in order to provide the best experiences to users.