Thales Looking for IT support Engineer – Lotus at Bengaluru, Karnataka Full Time

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

JOB DESCRIPTION & HIRING PROFILE

Job Title:
IT support Engineer – Lotus

Position Summary:
This resource is responsible for the L1 support related to the Lotus infrastructure related issues, activating and deactivating AD accounts and email account by coordinating with the Infrastructure team

Situation in the Organization:
This resource will be reporting to the Delivery Manager – Lotus

Key Figures:
N/A

Context (stakes & specific issues):
Main Tasks & Responsibilities:
Managing Infra:
First level of trouble shooting the issues reported by Infosys team

Escalate the issue to the relevant teams within Thales in case of dependency

Periodically check and maintain the infrastructure

Support Infosys team in case any new application has to be hosted

Requirements :
Bachelor’s degree in a related field

Minimum 3 years proven experience in end user IT support

Good troubleshooting skill

Knowledge in Active directory and Citrix VDA

Basic network troubleshooting skill

Outstanding communication and organization skills

Coordination with central help desk team on issues with collaboration tools

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!