The Sanmar Group Looking for IT Infra/System Manager at Chennai, Tamil Nadu, India Full Time

Key Purpose of the Job :

Management of IT assets across business entities / Custodian of IT related documents.

Educational Qualification / Experience required :

Education : Any Degree in a computing related discipline; or equivalent combination of education with other additional industry level professional certifications in the relevant field such as ITIL Experience : 5+ Years in the IT Infrastructure Management environment

Other softskills required:.

General

• Should possess strong interpersonal, communication (written and verbal) with ability to have keen attention to detail
• Reliable self-starter and able to work cooperatively and establish positive relationships with cross-functional and remote teams.
• Understanding of IT Management guidelines such as ITIL
• Understanding of IT Financial Management related activities such as IT Budgeting, Execution and Monitoring of expenses Technical
• Good working knowledge of Microsoft Office Excel and Word

Key Responsibilities :

1. Ensuring the IT assets are maintained across business accurately.

2. Enabling the Provisioning and de-provisioning of IT assets as per the agreed guidelines and procedures.

3. Maintaining centralised database of IT assets deployed with ability to track changes during the full life cycle of the assets.

4. Coordinating with internal & external stake holders on the asset movements.

5. Auditing the assets deployed on a regular interval by physical verification.

6. Sharing asset deployed information with business and internal teams for various purposes such as Budget preparation.

7. Disposal of assets that are discontinued from use

8. Monitoring of the external vendors to ensure that right the deliveries are provided as desired, and escalation if not.

9. Ensuring the up-to-date documentation of all the relevant contracts, licenses etc that are to be filed and retrieved for later reference.

10. Obtaining proposals from vendors for various IT asset procurements, order placements, delivery coordination and provisioning of the same by coordination with other functions within IT dept.

IT asset Procurement, Provisioning and De-provisioning

a) Understanding of the ITIL based Asset Management function and asset management tools.

b) Ability to understand the requirement, coordinate with vendor to obtain proposals.

c) Coordinate with vendors for delivery follow-up, implementation.

d) Interpersonal skills to coordinate with both internal and external parties

Monitoring vendor related tickets, follow-up and escalation for ensuring right delivery

a) Ability to understand vendor deliverables and coordinate with the vendor management team of IT support partner

b) Ability to maintain the documents up-to-date.

c) Ability to understand finance functions of IT

All contracts, License documentation hard copies are maintained centrally

Working with finance team ( Budgeting, Payment processing)

Relationships: Support Staff, Assistant Executive Manager-Systems

Key Functions

Frequency of formal meeting

Purpose of Interaction

Internal Customers

Review call with IT coordinators of other locations

Quarterly

Physical verification of assets

External Customers

Review with the IT Asset management team of IT support function

Daily/Weekly/Monthly

To asses the changes in the centralised asset database

Open vendor ticket review

Daily

To monitor the list of open issues and resolve

Vendor reviews with external vendors

Quarterly

To review the vendor deliverables.