Our projects consist of setting up software development centers from scratch. From understanding our Partner’s technical strategies to hiring their team, a great deal of planning and coordination goes into this process. Each project is led by a Project Manager and a Technical Coordinator who work alongside our Partner Success and internal teams.
We are looking for a Technical Support Specialist with good knowledge in technology and software, who can help us solve technical issues and IT-related problems
RESPONSIBILITIES
Address user tickets regarding hardware, software and networking
Maintain the Asset Tracking system.
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customise desktop applications to meet user needs
Direct unresolved issues to the next level of support personnel
Follow up with Clients/Partners users to ensure their systems are functional
Help create technical documentation and manuals
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritise and manage several open issues.
Acts as expert for infrastructure teams in the plan, design, and delivery of IT solutions.
Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers
Coordinating and Implementing of Monthly Patching of Mac Devices using JamfPro
Ability to speak to a non-technical audience about technical problem.
Participate in identifying, troubleshooting & mitigating issues on Operating systems in a timely and accurate fashion.
REQUIREMENTS
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Stable and Growing
The Scalers is a leader in its industry, with multiple offices across Europe and Asia.
Working for The Scalers offers you a stable and rewarding career. Our international team in Bengaluru (Indian, French, American) and our Chief Happiness Officer will ensure we have a tremendous experience together!
Neat Perks
Comprehensive health insurance
A MacBook Pro or Lenovo T490
Business Trips worldwide
Flexible timings
Fun activities round the year
Training & development
Freshly roasted coffee ️
Enhance Your Skills
At The Scalers we use the latest technologies and will always welcome your ideas to make our product better.
Our training and development programs make sure you always stay ahead of the curve and enhance your profile!
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