Duties and Responsibilities
Timely response to support tickets
Troubleshoot issues for supported hardware (MacBook Air & Pro)
Identify issues for supported software (Slack, GSuite,Adobe etc)
Plan, implement and maintain network connectivity within offices
Maintain new versions of software deployed in the private application store (Sophos Endpoint)
Manage configuration and policies on remote devices (Sophos Endpoint protected)
Maintain and managed Macs enrolled via Device Enrollment Plan
Create and maintain technical knowledge base documents to aid self service assistance for recurring issues
Create, document and maintain standard operating procedures so that processes are streamlined
Manage employee and contractors onboarding and offboarding
Maintain and manage software licenses
Manage security alerts on employee laptops
Skills Required
Measure of Success:
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Document routine tasks/procedures so that others can follow
Qualifications
At least 2 years of experience supporting users on MacOS, Supporting hardware (Mac) and software for users, Managing applications such as Slack, GSuite.
At least one year experience or working knowledge of managing MacOS devices using Sophos
Working knowledge of shell scripting to automate tasks.
About Thence
Thence is a dedicated Digital UI/UX Design Agency with emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization. Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets. Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications.
With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology. Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions. We are a Clutch.co Global Top 15 UI/UX Design Agency.
Why Thence
Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India.
Accelerated learning environment amongst talented team members.
Culture that promotes challenging oneself & continuous improvement.
Perks & Employee friendly policies.
End- to-end Ownership given to team members.
Benefits
Here are some more reasons why you should consider applying to Thence (Policies vary for Full-Time, Internship & Consultants)
21 days paid leaves
Yes, you heard it right
Fixed monthly stipend
Earn while you learn
Fully Covered
Health Insurance
You are well covered & taken care.
Paid Parental leave
Your little one needs care too
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