Duties And Responsibilities Include:
Supports E1 ERP Business
Excellent Knowledge of OTC area. Subject matter best practices
Develops process documentation for processes and procedures
Participate in Service Desk function to resolve user related support calls
Prepare and execute test plans for new functionality
Publish communication related to the deployment of new functionality
Translate user requirements into user requests and program specifications
Work with programmers to assure compliance to program specifications
Develop training outlines for end-users
Ensure compliance to Thermo Fisher IT Policies and Guidelines.
Gather user requirements to develop solutions and alternatives
Critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs
Translate high-level information into details as well as summarize detailed information
Communicate and collaborate with users to analyse information needs and functional requirements
Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs
Serve as the conduit between the user community and the software development team through which requirements flow
Develop requirements specifications according to standard templates
Liaise between the business, technology teams and support teams
EDUCATION and/or EXPERIENCE:
Degree in Computer Science or equivalent work experience acceptable
Extensive knowledge and experience of E1 ERP System
Knowledge of SAP and/or AS400 JDE World advantageous
Strong analytical and tech skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Strong interpersonal and excellent documentation skills are a must
Ability to explain and champion technical concepts to a broad audience
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Relevant technical certificates a plus
How will you get here?
Bachelor of Science in Computer Science, Engineering, Information Systems, Business Administration or a related field.
MBA in Sales and Marketing with domain experience
6-10 years previous E1 ERP experience
Completed at least 3 full cycle implementations
Demonstrated ability in the SD area of E1
Ability to work as a team player
Excellent client facing and presentation skills
Committed to a high level of customer service to internal clients
Ability to travel 50%
Knowledge, Skills, Abilities
Experience on working in E1 One world
Experience with EDI