Location: Noida
About the company
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Introduction to the Division /Function
EPM division looks after sales and in refineries service of Environment and process instruments. In Environment instruments we are dealing with AAQMS(Ambient air quality monitoring system) and CEMS( Continuous emission monitoring). In Process instruments, we are dealing with Sulphur analysers which are used for monitoring of Sulphur content in BS IV and BSVI petrol and Diesel. Also Mass spectrometer which are used in fertilizer plant, power plant and refineries. It is also playing an important role in Ethanol blending. Also, we are dealing with Nucleonic instruments which are used to monitoring coke and foam level and density in DCU plant of refineries. We are responsible for servicing and maintenance of this instruments. Maintenance is done in form of AMC / CAMC/ OIM contracts and also through ARC. Also we are responsible for spares business
Role Description/Position Summary
Provide technical support for PM products on PAN India Basis. As recently in 2 years, install base of PM products especially SOLA II Sulphur analyzers has increased. Currently commissioning of analyzers are taking place at many sites and also warranty services and CAMC are going on. Here Technical Support manager can be one-point contact for customers and also for our engineers. Also, he can impart training on PM products to our other colleagues and increase their competency level. In addition to the above, he can also develop business leads for PM product line and also can work on depot repair and spare parts localization.
Responsibilities
Technical Support for PM products to customers and to our engineers on PAN India basis
To arrange and impart trainings to customers and our engineers
To develop business leads
To convert install base into contracts.
To work on depo repairs and localization of spares.
He will responsible for Revenue and Bookings AOP of $1M
To achieve OCA of 20%
Fortnightly technical calls and circulating MOM
Support Engineering and I&C team.
Minimum Educational Qualification
Diploma / BE with 8-10 years of experience.
Skills, Knowledge and Experience Requirement:
To have technical knowledge and good competency level of PM products To have good customers connect Innovative Training capabilities To have managerial/ leadership qualities
At Thermo Fisher Scientific, each one of our 1,00,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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