Role & responsibilities:
Technical Expertise – Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support.
Knowledge of Cisco hardware, Nexus, Catalyst and WLAN.
Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements.
Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus)
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements.
Leads and supports Networking and Facility Projects
Ability to handle multiple projects simultaneously.
Configuration of routing and switching equipment.
Remote support of on-site engineers and end users/customers during installation.
Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality.
Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits.
Preferred candidate profile
CCNA Global certificate
Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices.
ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills
CTC Upto 14 LPA.
NP Immediate to 15 days
CCNA Global certification mandatory
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