ThinkSupport is an established technical support solution provider company. The growth is being fuelled by expansion in numerous end-markets, including technical support, server administration, software development and web hosting services. Financially strong and stable, the company is seeking for highly experienced, motivated and ambitious candidates who can take the responsibility of playing a major role for the development of the company.
This is not a remote position. Ideal candidate is expected to work from our office premises.
EXCELLENT customer service skills. Exceeding customers expectations is our standard NOT an exception.
EXCELLENT written English (Spellings and Grammar).
Must be able to perform under pressure
Must be able to multi-task
Must be proficient with live chat with friendly approach towards customer
Must be familiar with Apache, PHP, MySQL, shell, email (POP3/IMAP/SMTP), FTP, DNS and CSF.
Must be familiar with cPanel & Plesk
Troubleshoot and solve a wide range of basic customer support issues
Excellent problem solving skills
1-2 yr+ previous experience of working on cPanel server is a must. Should be able to troubleshoot and resolve issues on cPanel server.
Responsibilities and Duties
Assisting overseas customers from UK and USA over live chat, email and Skype
Understanding and resolving technical issues related to cpanel servers
Generating a follow-up with customers to make sure their reported problems are resolved and customer is satisfied.
Regularly monitoring servers to make sure services are stable
Monitoring server backups and analysing them once completed.
Performing server upgrades and audits to ensure security of servers
QUALIFICATIONS AND SKILLS
Job Types: Full-time, Regular / Permanent
Salary: ₹8,086.00 – ₹36,599.00 per month
Schedule:
Application Question(s):
Education:
Experience:
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