Thoucentric Looking for Manage Engine – IT Service Manager /PM at Bengaluru, Karnataka Full Time

About us

Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process and technology solutioning, end to end execution and management.

We have been certified Great Place to Work by AIM and have been ranked as “50 Best Firms for Data Scientists to Work For”

We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution.

We are a group of seasoned professionals having diverse industry, solution and product experience thereby making us effective business liaisons. We are 400+ consultants strong coming with strong diverse background fueling our growth story in India and across four other global locations viz. US, UK, Singapore and Australia.

Job Description

At Thoucentric, we work on various problem statements.

The most popular ones are –

Building capabilities that address a market need, basis our ongoing research effort

Solving a specific use case for a current or potential client based on challenges on-ground

Developing new systems that help be a better employer and a better partner to clients

All of these need the best of minds to work on them day-to-day; and we do exactly that!

Your contribution to organization development is as important as outward facing consulting.

We are invested in both, employee growth and client success!

Responsibilities:
As ITSM Consultant, your goal will be ensuring that our technology infrastructure runs smoothly and efficiently.

Resolving tickets raised by employees on IT Support.

Facilitate regular operational process reviews and other working sessions with multiple service providers and key stakeholders as required.

Participate in regular in Cross Functional Services group meetings focused on Continual Service Improvement across all ITSM process areas

Regularly review and update Policy, Process, and Procedure documents and ensure all updates are reviewed, approved, and deployed, to include requisite training of all impacted parties and stakeholders.

Effective Incident/Problem/Change Management

In partnership with IT Service Delivery staff, ensure technical support teams are operating in adherence with all ITSM Policies and Processes, and with associated contractual Service Level Agreements

In partnership with IT Project Management Office, leverage ITSM knowledge to facilitate regular reviews of operational readiness criteria to help ensure stability and supportability of all new or modified services

Periodic reviews with the leadership

Requirements

Expected Experience and Skills:
Knowledge of the ITIL framework as well as high level of IT technical competence.

4-7 years of relevant experience across multiple vendors and technologies

3-4 years of hand on experience with ITSM tools like Zoho Manage Engine, ServiceNow etc.

Experience with Asset Life Cycle Management

Vendor Management

Success/Achievement Orientation – Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.

Problem Solving – Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.

Exceptional Customer service skills, mindset & attitude.

Excellent written and verbal communication skills and ability to interact and influence at all levels of the organisation/project.

Be capable of making well-founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.

Qualifications and Certification:
An academic degree or equivalent qualifications

ITIL Foundation Certification

Benefits

What a Consulting role at Thoucentric will offer you?

Opportunity to define your career path and not as enforced by a manager

A great consulting environment with a chance to work with Fortune 500 companies and startups alike.

A dynamic but relaxed and supportive working environment that encourages personal development.

Be part of One Extended Family. We bond beyond work – sports, get-togethers, common interests etc.

Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.

Be part of the exciting Growth Story of Thoucentric!

Practice Name

Business Consulting

Industry

Consulting

Work Mode

Onsite

Corporate Office

The HIVE, 4th Floor, VR MALL, The WAVERLEY, 60/2, ITPL Main Rd,B Narayanapura, Mahadevapura, Bengaluru, Karnataka 560048

Zip/Postal Code

560048

City

Bangalore

Country

India

State/Province

Karnataka