Three Ess Computer Services (I) Pvt. Ltd. Looking for IT Helpdesk Executive at Mumbai, Maharashtra Full Time

Hands on Experience Global Ticket Tool (service Now) IT Incidents, New Requests, and problem Managements
➢ Support premiere Microsoft Customers in Implementations of Intune mobile Device
➢ Coordination with Respective Global Teams. Related users Level issues.
➢ Proficient in handling escalated calls and providing 1st &2nd Level Technical Support to end-users.
➢ Managing & Monitoring Network & Coordinate with Vendor.
➢Providing the Remote support & Net meeting support using following software Team Viewer,
Working on ticketing system using /OKTA open view service desk and ONIT. Work on Internal/ external escalation matrix for customers/ vendors for Incident Management. Root cause analysis process for Problems leading to strategic resolution Work on ONIT Change
➢ Management, Problem Management, and Incident Management.
➢ Learning management troubleshooting
➢ SLIMS / LC DBS and LC Serum application user account creation
➢ IT related Hardware Procurement support for PAN India
➢ PAN India IT Expenses management
➢ Vendor Management

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

COVID-19 considerations:
Vaccinated

Education:

Experience:

• IT Helpdesk: 3 years (Preferred)

Speak with the employer
+91 8850083752