Three Ess Computer Services (I) Pvt. Ltd. Looking for IT Operations Manager at Mumbai, Maharashtra Full Time

• Maintain and enhance service by monitoring Level 2 escalations of networks, servers, desktops, laptops, tablets, and mobile device management products
• Track and devise solutions based on root cause analysis of major incidents.
• Draft standard operating procedures for management of 5,000+ assets & accessories

• Maintain Office -365 user’s

• Checking compliance and maintain agreed SLA

• Maintain Link status and involve in Major Incident till resolution

• Planning resources / Technical interview / Schedule training / Performance / Resources on boarding as per budget

• Have to Conduct physical inventory audits of IT assets to identify deviations/discrepancies in stock levels, and prepare forecasts for long-term procurement
• Curate MIS reports for presentation to senior management for strategic decision-making
• Participate in hiring, headcount approval, job posting, interviewing, selection, and employee on boarding activities
• Improving service level efficiency by logging, prioritizing and driving incidents/service requests to closure within the timelines
• Maintain accurate inventory levels of physical assets, including tools/test equipment
• Provide strategic advice on service expansion activities to senior management via cost-benefit analyses and compelling presentations/reports

Job Type: Full-time

Salary: ₹45,000.00 – ₹60,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

COVID-19 considerations:
Vaccinated Candidates

Application Question(s):

• IT Infrastructure Management ,Service Level Management ,Team Management & Development

Experience:

• total work: 10 years (Preferred)

Speak with the employer
+91 8850083752