Responsibilities.
Responsible for Level-2 Escalations pertaining to Networks, End User Devices, Applications at the Location.
Have to Manage Team Size of 40+ engineers (Desktop Operations) at PAN India & Team Lead (Site Operations + Service Desk)
Managing 24*7 Service Desk as a part of Service Desk Management
Ensuring Prompt communication to all users in case of any Major failure or breakdown
To execute & implement IT Projects at Airports and ensure its timely closure Handling Weekly Ops Review meeting with client
Complaints received and drive till closure along with PM.
Review performance with the customer periodically during on-going phase. Ensuring smooth operations for all systems across the IT teams
Conduct weekly review meeting with Vendor on Breakdown Calls, ensuring prompt closure of pending issues at sites.
Ensuring all IT transactions and process must be in line with ITIL Standards
Maintain SLA doc for all the activities performed by the team, collect performance data, analyse and publish
To implement the CAPA for improved CSAT score, Implementation of CVI action plan as per agreed time lines
Responsible for Delivering Deliverable as per SOW (Desktop Support, Service Desk, Asset Management, Vendor Co-ordination)
Conducting training and learning in-house sessions for engineer to improve their skillset
Preparing Shift Schedule
Job Type: Full-time
Salary: ₹45,000.00 – ₹50,000.00 per month
Benefits:
Schedule:
COVID-19 considerations:
Fully Vaccinated Candidates
Education:
Experience:
License/Certification:
SynovaSoft, Inc. – A reputable US IT staffing company with its main office in Princeton, New Jersey. SynovaSoft, Inc. For...
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