Our global collaborative of healthcare, operations, and IT experts creates innovative and sustainable processes for our clients, which keeps the ever-evolving consumers engaged and assists them in managing the future of their healthcare better. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Thryve is an equal opportunity employer and places a high value on integrity, diversity, and inclusion in the organization. We do not discriminate on the basis of any protected attribute. For more information about the organization, please visit www.thryvedigital.com
Job Profile Summary:
This job is responsible for providing support to end users and training teams throughout the enterprise for learning management systems
(LMS), The incumbent, overall, is responsible for escalated ticket support for effective use of the system, system troubleshooting, data
management and reports management. Will adhere to and make suggestions to improve self service documentation, procedures, guidelines,
and FAQs. Will collaborate with training and operational customers to ensure that training progress is effectively communicated. Will closely
monitor system trends, problem solves, and makes recommendations to learning & development leadership to ensure an effective and
efficient experience for users.
Job Description:
(LMS), The incumbent, overall, is responsible for escalated ticket support for effective use of the system, system troubleshooting, data
management and reports management. Will adhere to and make suggestions to improve self service documentation, procedures, guidelines,
and FAQs. Will collaborate with training and operational customers to ensure that training progress is effectively communicated. Will closely
monitor system trends, problem solves, and makes recommendations to learning & development leadership to ensure an effective and
efficient experience for users.
ESSENTIAL RESPONSIBILITIES
Provide user support for first level escalations by following outlined procedures and governance. Handles all tickets and
inquires as it related to learning management systems. Responsible for troubleshooting any related issues (internally and with
users).
l
Assist with upload/publish, and testing of e-Learning sources files in the LMS. Plays a vital role in established LMS governance,
and support other Learning Management System technologies.
l
Assist clients to make recommendations to improve their online training program through LMS improvements, such as but not
limited to setting proper permissions and building learning solutions in the LMS.
l
Responsible for maintenance of employee training records, meaning ensuring completions, directing users on how to get to
their training records.
l Schedule ad hoc reports with low to medium complexity as needed. Supports real time compliance reporting needs.
Monitor system trends to recommend functionality enhancements with vendor; provide technical advice that enables a
customer to solve a problem or improve business processes.
l
Adheres to and makes suggestions to improve user friendly procedures, guidelines, FAQs and documentation that are utilized
in employee and manager HR self-service applications.
l
l Other duties as assigned or requested
Required
l Bachelor’s Degree in Human Resources Management, Information Systems and Business Administration/Management
EXPERIENCE
Required
l 1 year of Learning Management Systems Administration
Preferred
l 1 year of Customer Service
SKILLS
l Information Technology
l Collaborative Problem Solving
l Creative Thinking
l Reporting
l SCORM Compliance
l Oral & Written Communication Skills
Short Info
Posted: 0 day(s) ago
Qualifications: Bachelor’s Degree in Human Resource Management, Business Administration/Management, or related field
Experience: 1 Years To 4 Years
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