Key Responsibilities and Duties
Identifies and prepares the designing and implementation of secure operating networks for the company.
Conducts processes and vulnerability assessments, malware defense assessments and other common security checks.
Reviews the protection efforts against unauthorized access, modification or destruction of company networks.
Provides network security access and administration help for authorized users.
Reconciles security system problems and provides suggestions and advice for resolution.
Seeks advice from senior management regarding challenging system administration projects and other security problems that require a deeper understanding.
Educational Requirements
University (Degree) Preferred
Work Experience
2+ Years Required; 3+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
6IC
500087 – IT User Support India – Analyst
Job Profile Summary: The IT User Support Specialist is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Job Description: IT User Support India – Analyst
The IT User Support Specialist is responsible for providing day-to-day technical support to
employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
Key Responsibilities and Duties:
Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging, and mobile devices.
Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.
Provide incident & problem summaries, status reports, and project status as required
Comply with and support ITIL change-incident-problem-asset management processes and work instructions
Coordinate with 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels
Maintain highly accurate IT hardware asset inventory records
Provide end user training and knowledge documentation
Deploy, support procurement, and collect desktop equipment from end users
Educational Requirements:
University (Degree) Preferred
Work Experience
3 – 5 years of Experience
Physical Requirements
Physical Requirements: Heavy Work
Career Level
5IC
Working Hours
Mandatory to work from office 5 days a week.
9 hours a day (Between 9am to 10 pm)
Related Skills
_____________________________________________________________________________________________________
Company Overview
TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: [email protected]
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
For Applicants of Greenwood residing in Brazil (English), click here.
For Applicants of Greenwood residing in Brazil (Portuguese), click here.
For Applicants of Westchester residing in Brazil (English), click here.
For Applicants of Westchester residing in Brazil (Portuguese), click here.
Job Description: Provides an independent appraisal of the company’s IT, financial, operational and control activities to company Audit Committee and...
Apply For This JobSwiggy Maxx, Swiggy’s latest offering is “Online Shopping. Delivered in 45 min (and not in days!)”. It brings the world...
Apply For This JobThe Role The Senior IT Operations Manager understands ITSO contracts with key Infrastructure Service Providers and Application Suppliers and ensures...
Apply For This JobJob Description: HR IT Recruiter Sollys Consulting and solution Pvt. Ltd. About Company SOLLYS is a technology startup with young...
Apply For This JobDepartment: Sales & MarketingEducational qualifications: Graduate/ B.E (IT / EXTC / CS /MCA )Skill set required: Profile includes introduction, demonstration,...
Apply For This JobInstalling new software and hardware components. Regularly evaluating our IT systems to ensure they meet the necessary demands. Assisting with...
Apply For This Job