Position: Senior Network Engineer
Experience: 4 to 8 Years
CTC: Upto 9 LPA
Job Location: Ahmedabad (Work from office / On Site)
Notice Period: 30 Days
Interview Type: Face to Face
Preferred Skills:
Engineering in Electronics and Communication / Computers
CCNP certification or higher ITIL V3 , F5
Cisco router, switch and security products
Experience of network monitoring tools
Experience of F5 load-balancer products
Understanding of Checkpoint CLI, experience of Checkpoint Smart Center, Console, Defense and Workflow as well as
Job Purpose:
Responsible for the technical support process to onsite client
Managing the support desk, productivity, and accuracy of response and resolution management.
Expected to be able to work in rotational shifts.
Accountabilities / Job Profile:
Taking ownership of or being an active participant in IT project delivery activities, including:
Root Cause Analysis: First level troubleshooting, log analysis and database queries to understand problem and find root-cause. Gather and analyze information about the user’s issue and determines the best way to resolve their problem
Problem Solving: Coordinating with technical support team to ensure issue resolution and ticket closure
Proactive Monitoring: of systems and communication with customer regarding any variance in service levels Log, categorize, prioritize, track, and route incidents reported by users or raise alarm by monitoring tools.
Resolution Management: Acknowledge an incident and track tickets until successfully resolved.
Implementation and design new networks as per the requirement and design the network as per audit policy and close the vulnerabilities.
Configuration of STP, FTP, DHCP
Maintaining the AAA (Authentication Authorization, and Accounting).
View and manage traffic log, security log, event log and document them.
Manage Cisco 1900 series router & Firewall
Competencies:
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Solid grasp of TCP/IP stack and its internals as well as related troubleshooting tools (connectivity verification, packet capture etc.)
Motivated self-starter capable of working in a team environment as well as individually without direct supervision
Strong Knowledge of Routing Protocols (BGP, OSPF) and Cisco Switches protocols and proficient in ADC
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