ABOUT US: –
Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance support all the way to Green Disposal and data destruction – all under one roof. With ‘Nimble’, ‘Holistic’ and ‘Innovative’ as our core competencies, Total IT Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 112 countries worldwide.
Our URL : – https://totalitglobal.com/
JOB DESCRIPTION: –
Roles & responsibilities:
Desktop Technician will provide day to day desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Required Technical Skills– Ticketing Systems – ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory , GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking ,Installations & Troubleshooting.
Functions include:
Job Type: Full-time
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Education:
Experience:
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