TPS Technologies Looking for IT Hardware Service Engineer at Lucknow, Uttar Pradesh Full Time

Organization BackgroundThe Peripheral Store, aka TPS Technologies, is a leading e-commerce firm established in 2013 with a vision to design, develop & service the best in class computing devices.We are all about creating solutions to the most common & complex problems through technology. Our goal is to make technology & devices affordable to all by designing, developing, servicing, and delivering best-in-class experiences for individuals and businesses.Job Mission: We are looking for a Systems Engineer to help build out, maintain, and troubleshoot high-performance computing systems. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission-critical computing systems and ensuring the highest levels of availability, performance, and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.Job SummaryThe Systems Engineer’s role is to design, build, support, and maintain technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.Key Tasks & Responsibilities

Be the engineering mind behind the Hardware Technology business.

Develop hardware engineering processes, systems, and technologies such that TPS is able to deliver optimized, high-performance, robust, world-class machines.

Build high-performing custom machines at optimum cost as per customer’s business requirement.

Work with hardware manufacturer’s Customer Service Teams and hand-hold TPS customers in the resolution of their service and support inquiries.

Respond to technical support emails/phone calls from customers and exceed Customer Service Metrics.

Attend service and support calls, log tickets in CRM, and resolve customer issues within SLA with 100% customer satisfaction.

Deliver training on System Engineering, Hardware, Computer basics to Hardware Sales Team.

Managing and monitoring all installed systems and infrastructure.

Installing, configuring, testing, and maintaining operating systems, application software, and system management tools.

Ensuring the highest levels of Internal IT systems and infrastructure availability.

Required Key Skills

Very good knowledge of System Engineering concepts.

Deep knowledge of hardware components like Motherboard, Processors, Memory, Graphics Card, Sound Cards, Storage, etc.

Ability to diagnose technical problems with computer hardware, repair and replace computer hardware components.

Hands-on hardware troubleshooting experience.

Ability to operate tools, components, and peripheral accessories.

Able to read and understand technical manuals, procedural documentation, and OEM guides.

Ability to conduct research into PC issues and products as required.

Effective interpersonal skills and relationship-building skills.

Strong written and oral communication skills.

Ability to present ideas in user-friendly language.

Understanding of the organization’s goals and objectives.

Self-motivated and directed.

Keen attention to detail.

Analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Ability to work in a team-oriented, collaborative environment.

Strong customer-service orientation.

Desired Qualification:
BCA / MCA / PG Diploma / BE / B.Tech in Computer Science or Equivalent

Benefits:
Spot Recognition

Cash Rewards

Incentives

Paid Time Off

Note: Candidates who reside in Lucknow, will be preferred.Job Type: Full-timeBenefits:

Health insurance

Paid sick time

Paid time off

Schedule:
Day shift

Supplemental Pay:
Performance bonus

Experience:
total work: 2 years (Required)

work: 2 years (Required)

Education:
Bachelor’s (Required)

Work Remotely:
No

COVID-19 Precaution(s):
Remote interview process

Plastic shield at work stations

Temperature screenings

Social distancing guidelines in place

Virtual meetings

Sanitising, disinfecting, or cleaning procedures in place

Job Detail

Job Id

JD2037751

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Lucknow, Uttar Pradesh, India

Education

Not mentioned

Experience

Year