Over the last 5 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile. If you have interacted with ICICI Bank, Flipkart, OLX, or Dentsu, you have already met some of our customers who trust the Trackier platform for their Partner Marketing led growth.
A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Engineer is the technical interface between our customers and VWO’s Development/QA and Product management teams.
Job Responsibilities:
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
Provide technical support to customers via email, chat and phone calls.
Create internal or external knowledge base articles/whitepapers.
Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.
Requirements
Professional Competencies:
Good understanding of web applications, HTML, JavaScript, CSS and JQuery.
Prior experience in supporting enterprise customers.
Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
Outstanding communication, understanding, and writing skills.
Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
Well organized with utmost care to detail, along with good comprehending skills to address issues.
Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.
Desired Skills & Experience:
Bachelor’s degree, Computer Science related.
Good understanding of web applications, HTML, JavaScript, and CSS.
Minimum of 2 years in a customer support role.
Strong problem-solving skills.
Strong written and verbal skills.
Benefits
Medical Insurance from day 1 of employment.
5 days working culture.
Uber cool work environment.
Best in industry salary structure.
Sponsored annual International trips.
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