Position – Technical Support Executive
Location – Noida
Vacancies – 10
Experience – 1-3 years
Salary -1 5k – 25k
JD – Research and identify solutions to software issues Diagnose and troubleshoot technical issues Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals
Job Type: Full-time
Salary: Up to ₹300,000.00 per year
Schedule:
Ability to commute/relocate:
Education:
Experience:
Language:
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+91 7011389344
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