Job Summary:
ServiceNow Solution Architect will have responsibility for designing and supporting the ServiceNow platform modules in a global, enterprise level capacity, including integrations to other key platforms (i.e., Salesforce, AWS, Microsoft, Oracle) within the business. This individual must have a solid understanding of system development and deployment. Strong analytical, problem-solving, and conceptual abilities. Excellent verbal and written communication skills. Experience with information processing fundamentals and best practices.
Responsibilities:
Develop processes to mature the environment, with a special focus on continually improving customer experiences.
Investigate and provide recommendations for best practice solutions for ITSM components.
Remain up to date on latest functionality and product roadmap for ServiceNow.
Participate in the development of business requirements ensuring a thorough understanding of business needs and processes.
Conceptualize, design, and test ServiceNow solutions that deliver new system capabilities, system enhancements or workflow.
Troubleshoot and analyze ITSM related issues and questions.
Manage interfaces to other tools to enforce data integrity and availability.
Qualifications:
Bachelor’s Degree in Computer Science/Engineering or related field, with 10 years of experience in Information Technology. At least 5 years of experience in ServiceNow platform.
Experienced/Good knowledge with relational databases and reporting.
Key Competencies:
Strong working knowledge of ServiceNow ITSM components including Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, etc.
Experienced in utilizing full software development life cycle: Analysis, Design, Coding, Testing and Promotion into Production.
Experienced with system implementations and maintenance of a global platform.
Focus on continuous improvement and interface simplification to ensure outstanding customer experiences with the ServiceNow platform.
Ability to work in fast paced, dynamic environment, meet changing deadlines and priorities on multiple simultaneous projects.
Strong coaching skills.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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