Someone with 2 + years of demonstrated experience in Network troubleshooting including service and support on
networking products such as routers, switches, Wireless devices etc..
Technical Skills:
2 + year experience in Routing, Switching, Security and Network management and NOC experience.
Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer
and internal HPE) at all levels, across a geographic region
Fluent in English (verbal and written).
Passionate about networking, information technology or cloud technologies.
To recognize the importance of customer focus and/or of serving the needs of the end user;
Excellent communication skills, particularly the ability to communicate with staff who are not technically trained;
Ready to work in rotational shifts in 24×7 operations. .
Behavioral Skills:
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to
engineers, customers and/or relevant managers;
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;
Be aware of, and contribute to the improvement of, team performance as measured in the team Business
Fundamentals Tables (BFT).
Technical writing skills will be required to publish Issue resolution documents (KM & KT)
Must be able to interact with colleagues from different countries and background (own team, members of SC and
Product Divisions).
Certification:
CCNA(mandatory ) & CCNP( preferred)
Job Type: Full-time
Salary: Up to ₹586,282.12 per year
Schedule:
Education:
Experience:
Speak with the employer
+91 7665006545