Triaksha Automation Technologies Pvt. Ltd. Looking for Network Support Engineer at Bengaluru, Karnataka Full Time

*Tier-2 Networking

*Immediate Joiners ONLY

Who are we looking for?

Someone with 2 + years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers, switches, Wireless devices etc..

Technical Skills:

2 + year experience in Routing, Switching, Security and Network management and NOC experience.

Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region

Fluent in English (verbal and written).

Passionate about networking, information technology or cloud technologies.

An up-to-date knowledge and understanding of your employer’s business and industry needs, as well as the technical demands

To recognize the importance of customer focus and/or of serving the needs of the end user;

Excellent communication skills, particularly the ability to communicate with staff who are not technically trained;

Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization;

Organizational skills and the ability to prioritize your workload.

Ready to work in rotational shifts in 24×7 operations.

Process Skills:

Provide support in the areas of Networking and Wireless Networking

Operate, Administer and Govern customer setup.

Participate/Drive ITIL based change management, Problem management, incident management.

Behavioral Skills:

Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff.

Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;

Participate in after-hours remote support rosters;

Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;

Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).

Technical writing skills will be required to publish Issue resolution documents (KM & KT)

Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion

Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions).

Certification:

CompTIA N+ or CCNA or similar level certification

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹500,000.00 per year

Schedule:

Education:

Experience:

• Routing, Switching, Security and Network management and NOC: 2 years (Preferred)

Speak with the employer
+91 9898989898