Trigent Software Limited Looking for Technical Support Engineer / Network Operations at Bengaluru, Karnataka Full Time

Technical Support :

Correspond or solve requests and issues raised from Customer regarding Citrix Products by Phone and E-mail. Create web contents for frequently asked questions to improve customer satisfaction. Need skill to search previous examples, gather information, and ability to do decision making .Understanding of virtual products, Windows Server, Linux Products, and Network preferrable?
– Structure recreate environment, workaround plan
– Experience in Technical support to Enterprise is preferrable
English reading ability is a must since most of the documents are in English
– Will cooperate with Sales’ requests and escalation.

Network Operations :

• To offer technical assistance in drawing production work such as analysis, fiber optic network design,

topology layout, fiber splice plans, cable duct and routing, and calculations on non-routine assignments of
substantial variety and complexity.

• The designer should take charge of different types of fiber optics and put to meet internal and client

drafting standards.

• The designer possesses demonstrable knowledge about internet and telephone signals and continually update

and upgrade based on the developments in the industry

• They must identify and rectify any issues that may affect the project. They should take into consideration

surrounding environments before building or finalizing network plans.

• The Fiber Optics Designer must be capable of building BOQs for all the material, equipment and components

required for the layout. The professional must assist in the physical implementation of the design to avoid
any complications.

• The designer evaluates reports, drawings, and calculations. They work in close coordination with the

engineering and field personnel to finish the project within the budget and stipulated time frame. Organize
and maintain all revisions of project drawings, plot files and project-related information in a logical and
well-structured manner.

• The professional must archive network blueprints, notes, and records with diligence for future use. They

need to update documentation throughout the project on an ongoing basis.

• They need to have good knowledge of broadband, optical fiber, copper connectivity solutions.

Job Type: Full-time

Salary: Up to ₹30,000.00 per month

Schedule:

• Morning shift
• Rotational shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)