Monitor IT landscape (Network/Servers/Applications) and ticketing system for incoming requests, process issues. Frontline incident and request management Monitor Phone, Chat and Email systems for inbound incidents and assistance requests Log issues and track even when users come directly to you. Efficient support to users including senior management and executives Troubleshoot and address issues directly as much as possible workstation issues, basic network issues (local network, Internet, Wi-Fi) Escalate to specialized teams when required, take ownership and represent the user to ensure the requests are processed. Communicate to the user on progress in a timely manner Document issues, analysis, progress, solution in the ticketing system Ensure processes are followed. Assist with onboarding of new users Provide basic in-house training in MS Office applications used (Word, Excel, Outlook, PowerPoint), and collaborations suite (OneDrive, O365 groups, etc.) Assistance and troubleshooting on IT-related equipment like Laptop, Workstation, Printer, phone system (Polycom), mobile phones and tablets Contribute to team knowledge management by documenting troubleshooting and problem resolution steps
Job Type: Contractual / Temporary
Contract length: 6 months
Salary: From ₹300,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Work Location: One location
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