Trinity Life Sciences Looking for Sr. Desktop Support Specialist at Bengaluru, Karnataka, India Full Time

Other Skills: Knowledge and/or working skills in the following areas is preferred, but not required:

Extremely proficient in Tier I & II Troubleshooting of Laptop Hardware/Software & Associated Peripherals, Windows-OS, Microsoft/Generic Applications, and basic knowledge of iOS devices, etc.

Office 365 Administration – Exchange, SharePoint, Endpoint & Teams Administration

Knowledge of configuring, monitoring, security, and inventory tools in end-user devices.

Working knowledge of Microsoft Azure, Intune and basic understanding of AWS and Networking principles.

Basic understanding of Windows Server OS and efficiency in Azure, On-Prem Active Directory and Group Policy

Proficient in Anti-Virus/EDR management

High level knowledge of Ticketing Systems and identifying trends from those systems.

Basic PowerShell scripting to support Active Directory, Office 365 Administration, and other day to day activities.

Experienced in purchasing and planning of enterprise-wide Laptop & other Hardware distribution, and proficient with IT purchasing practices.

Ability to train and mentor junior level & outsourced staff.

Ability to create documentation and SOPs for team.

Basic understanding of Audio/Video Conference devices, Printers and other infrastructure supporting devices like Door Security Systems etc.

Good Communication skills with ability to deal with end-users in various regular & challenging situations.

Qualifications

Reporting to the Help Desk Manager, the Senior Desktop Support Specialist will troubleshoot basic and advanced issues with end-users and becomes Tier II or Tier III support for Desktop Support Specialists when needed. The Senior Desktop Support Specialist will also work closely with the Cloud Engineering group on higher level projects. Also working closely with the Help Desk Manager on Inventory Management Systems, assisting in the creation and maintenance of support documentation, and purchasing for IT department and end-users.

Education: BS Required

Work Experience: 4+ years of hands-on helpdesk and desktop support