Software Support:
Analysis of System and network software problems (UNIX, OS400, IOS, Navisphere, iSeries .. etc)
System, Storage and Network Systems patching to resolve issues
Escalation to L2 and/or L3 core dumps for analysis
Installation and maintenance of software packages
Documentation of problem resolution into TRT’s knowledge base via standard Wiki update procedure
Requirements:
Candidates must possess a College Degree Holder. With Training and Certification would be an advantage.
Depending on the CE’s primary skillset(s) maintain minimum certification on each of the technologies.
– AIX – IBM Certified System Expert
– IBM Storage – IBM Certified Specialist – Midrange Storage Technical Support
– Linux Linux Professional Institute Certification 2 or RedHat Certified System Administrator
– Microsoft – Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
– HP-UX – HP-UX Certified System Engineer
– Solaris Oracle Certified Professional
– VMWare VMWare Certified Professional
– CCNA / CCNA Cisco Certified Professional
– JNCD / JNCIA Juniper Certified Professional
– TSM – IBM Certified Deployment Professional
Must have 7 years up of experience handling remote break-fix hardware device maintenance, IT Server, Storage and – – Networking Operating System support.
With 7 years up of experience in networking server and storage hardware and software.
Must have exposure/experience in analysis of Networking, Storage, UNIX and Windows related software issues.