Truminds Looking for Mid-level IT Support Specialist at Remote Full Time

Remote (within EST)

Posted on 14 Nov 2022

Background:
We are looking for an IT Support Specialist with background from Infrastructure, systems

management/admin, hosting, IP/Network, client/device support and telephony is a bonus. This

resource should have a hands-on IT background, working with maintenance processes,

incidents, daily routines but also enough experience to make recommendations and work with

our Change Mgmt SME as we embark on a transformation of the area – moving towards

modern tooling, efficiency/effectiveness balance, connecting “local” ways of working to the

wider digital strategies. But mostly shadowing day-to-day work and helping out the two IT

specialists on site.

Responsibilities:
Managing incidents

Preventative maintenance

Assess current work

Shadow existing IT support

Make recommendations to change management

Requirements:Desired knowledge and experience:
IT infrastructure & Operations

On-prem infrastructure

Cloud experience is preferred

Desired soft skills:
Change management

Communication

Customer-centric

Process improvement

3 most important things:
Knows how to support on-prem infrastructure (HW device (clients, servers), network)

Be able to help out and support day to day amdst transformation of Customer Service Area

Work well in team environment, communication and follow up of issues ensuring

co-workers have all the tools working