TTUAE Looking for IT Support Engineer – Work from Home (Remote) at Thiruvananthapuram, Kerala Full Time

This is a FULL-TIME WORK FROM HOME POSITION.

• We are an IT service company based in Abu Dhabi, UAE.
• Our back office will focus on all our sales, customer service, operations & remote IT support.
• Our Target market is Abu Dhabi & Dubai.
• All our current clients are based in UAE.

IT Help-desk Engineer + Remote Support + Support Coordinator – with a minimum 3 years experience in a similar role.

Job: Monitor & manage all support jobs & projects, remote support the field support team, provide remote support to clients, reporting and analytics, client satisfaction, manage, monitor & update the Help-desk Ticketing system.

Responsibilities:

• Provide remote support to clients.
• Monitor servers and desktops using RMM.
• Monitoring & replying support emails & enquiries.
• Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system on daily basis with accurate and timely information.
• Monitoring & Managing appointments & schedules of the technical team.
• Track & Monitor ongoing jobs & support.
• Monitor & managing devices under support contract.
• Ensure high level of Client satisfaction.

• Responding to complaints/suggestions from customers and giving after-sales support.
• Track target achievements & monitor the performance of each support engineer.
• Processing of all jobs with accuracy and timeliness.
• Timely Invoice to the clients in coordination with the sales & finance department.

Skills:

• Remote IT Support & Help-desk experience.
• Strong expertise in configuring, installing, and troubleshooting – Desktops.
• Strong expertise in configuring, and troubleshooting – Windows Servers.
• Strong expertise in configuring, troubleshooting – networks.
• Strong expertise in Active Directory, DNS, DHCP, and TCP/IP.
• Strong expertise in Configuring & Maintain basic Routers & Switches.
• Strong expertise in configuring, installing, and troubleshooting – Backup systems & NAS devices.
• Excellent phone & email communication skills.
• The capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Ability to manage your team’s time and plan your team’s day effectively.

Requirements:

• Should Have a Minimum of 3 Years of Hands-on Experience in IT Technical support.
• Should Have Minimum 2 Years of Hands-on Experience on HELP DESK SYSTEM.
• Good Knowledge of IT Technologies & products.
• Good written & oral command over English Language is a must.
• Excellent knowledge & hands-on experience in Internet, email, MS Office, especially MS Word & Excel.
• Demonstrated track record of performance and commitment
• Can easily adopt a new environment.
• Ability to hit deadlines and work under pressure.

Timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday.

Job Type: Full-time

Salary: ₹35,000.00 – ₹50,000.00 per month

Application Question(s):

• We follow UAE work timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. Only UAE-declared holidays are allowed. Can you meet the above timings?

Experience:

• Desktop support: 3 years (Required)
• Windows Server Support: 3 years (Required)
• Help Desk Ticketing System: 2 years (Preferred)
• IT Support: 3 years (Required)
• Remote Support: 2 years (Preferred)
• Basic Network Support: 2 years (Required)
• Firewall Support: 1 year (Preferred)
• Backup System: 2 years (Preferred)

Language:

• English ( Speak, Write, Read) (Required)