TTUAE Looking for NOC Support Engineer for an IT Company – Work from Home at Thiruvananthapuram, Kerala Full Time

This is a full-time work-from-home position.

• We are an IT service company based in Abu Dhabi, UAE.
• Our back office team will focus on all our sales, marketing, customer service, operations & remote IT support.
• All our current clients are based in UAE.
• Mode of communication will be English.

Timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday.

ONLY APPLY IF YOU CAN MEET THE ABOVE TIMINGS.

We are seeking a NOC engineer to oversee our client’s networks and computer systems. In this role, you will be responsible for monitoring the performance and capacity of our computer systems, troubleshooting problems, and responding to network issues. You may also be required to configure system hardware and manage system back-ups.

Responsibilities:

• Monitor & Maintain Windows Servers, Networks, NAS and Desktops under support contract.
• Monitor & Maintain backups under support contract.
• Monitor & Maintain Antivirus & Email security under support contract.
• Monitor & Maintain & Analyze Events on systems.
• Perform troubleshooting and incident response on the systems
• Communicate with site technicians or third parties responsible for resolution
• Track issues through to resolution
• Performing regular checks on hardwares and softwares.
• Monitor systems. Using diversified tools to monitor performance and capability of computer systems.

• Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
• Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
• Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
• Proactive and reactive monitoring.
• Routine activities, such as backing up and restoration of systems.
• Disaster recovery activities, such as executing system failover scripts.

Skills Required:

• Should Have a Minimum of 3 Years of Hands-on Experience in a similar role.

• Good Knowledge of IT Technologies & products.
• Good written & oral command over English Language is a must.
• Excellent knowledge & hands-on experience in Internet, email, MS Office, especially MS Word & Excel.
• Demonstrated track record of performance and commitment
• Can easily adapt to a new environment.
• Ability to hit deadlines and work under pressure.
• Highly organized and detail-oriented.
• The ability to manage your time and plan your day effectively.
• Ability to work flexible hours.

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹40,000.00 per month

Schedule:

Application Question(s):

• We follow UAE work timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. Only UAE-declared holidays are allowed. Can you meet the above timings?
• Where are you located currently?

Experience:

• IT Technical support: 3 years (Required)
• IT Helpdesk & Ticketing: 2 years (Required)
• NOC: 2 years (Preferred)
• Computers & Network monitoring: 2 years (Required)
• Desktop/Laptop Support & Troubleshooting: 2 years (Required)
• Windows Server Support & Troubleshooting: 2 years (Required)
• Network Support & Troubleshooting: 2 years (Required)
• Backup Solutions Support & Troubleshooting: 2 years (Preferred)
• Email Communication: 2 years (Required)

Language:

• English ( Speak, Read, Write) (Required) (Required)