Turbolab Technologies Looking for IT Manager at Ernakulam, Kerala, India Full Time

Turbolab Technologies is seeking an IT Manager to join our Kochi office. The ideal candidate will have a wealth of experience (5 years minimum)working in startups or SME organizations ,tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date.

Go ahead apply if you are willing to work from our Kochi office.

Responsibilities

• Lead and manage the Corporate Operations/Infrastructure and Service Desk teams.
• Responsible for IT Operations projects and provide IT resources for projects owned by the Applications Team and other business units.
• Build and maintain a hybrid cloud infrastructure and shared services.
• Deliver highly reliable, available, and secure applications and systems.
• Collaborate with other business leaders to determine infrastructure and operational requirements, including the field operations team at sites and the central Enterprise solutions team.
• Identify processes and tools that will enable end user self service capabilities.
• Lead vendor relationships and contracts, to ensure appropriate levels of support while obtaining maximum value in the purchasing process
• Collaborate with IT leadership team and internal audit to ensure ITSM/IT Security/Data Protection compliance/Physical Security and Surveillance
• Establish, manage, and evolve the appropriate SLA’s, KPI’s, and customer satisfaction ratings
• Make recommendations for appropriate infrastructure purchases and investments
• Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture.
• Manage the end-to-end life cycle of the End-User Technology portfolio: to define, design, plan, implement and support each technology, ensuring they meet business requirements and comply with corporate policy and standards.
• Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies.
• To ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business.
• To positively manage and minimize risks within the respective technologies
• To ensure Asset Management and lifecycle management of company’s assets is automated and inventory is system governed

Qualifications

• Bachelor’s degree in computer science or relevant field
• 5+ years of relevant experience in same field (not greater than 10 years)
• Experience in working with IT Product startups preferred.
• Experience in information technology space and solving various software and hardware problems
• Strong technical problem solving and communication skills
• Added advantage – MCSE, CCNP, similar Networking, Storage, Database, Virtualization, Cloud and Security certifications