TVS Credit Services Looking for Chief Manager – IT Applications at Chennai, Tamil Nadu Full Time

12+ years

Location

Chennai, Tamil Nadu, India

Posted

11/02/2021

Job Description

Job Purpose

This role is responsible for Managing Application Lifecycle management, including production readiness, ensuring all changes are properly approved, tested and includes relevant back out plans. Also responsible to Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution

Responsibilities

• Manage portfolio of Applications from an Application Management and Support perspective
• Lead the team in meeting SLAs and adhering to Service processes
• Lead change within the team by heading initiatives like Service Improvements, Value Adds
• Understand the IT landscape of the customer with respect to business functionality of applications and provide valuable insights for better operations
• Understand application inter-relationships and identify risks
• People responsibilities – performance appraisals, productivity improvement, punctuality and discipline, talent retention, career planning & development
• Responsible for project management deliverables
• Ensure application portfolio adheres to all hygiene requirements

Qualification

Qualifications & Experience

• B.E (CS/IT), Post Graduate in Computer Science with 12+ yrs exp in application development & support with primary focus on .Net, Oracle or other Microsoft technologies

Functional Competencies

• Good exp in guiding Applications Team in Supporting Applications in Production ensuring availability, stability
• Good at client interactions, able to set & manage stakeholder expectations
• Able to plan and execute projects, manage requirements and risks appropriately
• Has handled production support projects with a strong focus support SLAs

Behavioural Competencies

• Should have excellent communication (written/oral) and presentation skills
• Good team management skills – able to build and mentor the team
• Ability to work under pressure and manage stress