Twilio Looking for Technical Support Engineer- Team Lead 4 at Bengaluru, Karnataka Full Time

A Team Lead, which is used interchangeably with the term player / coach, is a non-management role which does not formally manage any direct reports, but acts as a guide / mentor to team members to support development and enablement. This role can as well as provide an upward path to formal management roles.

As Team Lead you will:
Spend the majority of time performing as an IC – team lead responsibilities are in addition to your current role

Create an inspiring team environment with an open communication culture

Act as a proxy when the manager is on leave or when manager unavailable

Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance

Provide direction, coaching and guidance for team members

Provide input on day-to-day operations for employees in partnership with their leader

Take part in recruitment process

Act as buddy for all new hires

Run agendas for weekly team meetings

Identify areas for new training or skill checks

Communicate campaign initiatives

Provide management visibility on team performance and growth with regular reports

Research and test new outbound methods and tools

For clarity the role will not include any of the following responsibilities:

Have any direct reports

Own responsibility for other employees’ performance

Have budgetary responsibility

Provide recommendations on comp increases or deliver performance reviews

Conduct performance reviews or quarterly check-ins

Candidates must have:
Have 12 months tenure and be in good standing

Be a P4 or higher

Have been rated “Strong” or above in their most recent performance review

Broad understanding of server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS). A good understanding of OOP is necessary. Expertise with both native and mobile applications is a great bonus.

Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.

Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: Understanding of WebRTC would be a HUGE plus.

Where?

This position can be based out of our RMZ World office along Outer Ring Road in Bangalore. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].