Tynimo Lifestyle Private Limited Looking for Technical Support Engineer at Rajajinagar, Bengaluru, Karnataka Full Time

ROLE AND ELIGIBILITY CRITERIA

Role/Position: Technical Support Engineer

Reporting to: Retail Head

Location: Rajajinagar, Bangalore

Basic Eligibility Criteria:

• Experience: minimum 2 year experience in similar role
• Qualification: Graduate

Selection Process:

• Screening round by Hr
• Personal Interview by Operations Head

KEY RESPONSIBILITIES:

• Address user tickets regarding hardware, software and networking
• Visit stores for installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals

SKILLS REQUIRED:

• Proven work experience as a Desktop Support Engineer, Technical Support Engineeror similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Support-oriented attitude
• BSc in Computer Science or relevant field

Job Type: Full-time

Salary: ₹200,000.00 – ₹250,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Shift:

Ability to commute/relocate:

• Rajajinagar, Bengaluru – 560079, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 2 years (Required)
• total work: 2 years (Preferred)

Speak with the employer
+91 6366966982