UKG (Ultimate Kronos Group) Looking for Senior IT Support Technician (Salesforce Power User) at Noida, Uttar Pradesh Full Time

Description

• Act as first level contact point and deal with all incoming requests and incidents in a professional, courteous manner over the phone, via CHAT, web submission and walk-ups.
• Identify & highlight trends by monitoring and analyzing incoming calls/CHATS/tickets. Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Document & maintain accurate & detailed records of work requests using Service Now.
• Handle user provisioning and de-provisioning requests for Salesforce application and process access related requests.
• Use a high degree of patience and problem management techniques to solve problems and follow through on resolution with users. Consult solution base and peers to optimize problem resolution. Adhere to established standards in resolving issues.
• Manage licenses assignment of third-party packages installed within Salesforce org to the end users.
• Process data uploads in Salesforce sandbox and production orgs.
• Process updates within Salesforce (mass updates and One Off’s)
• Troubleshoot Salesforce access issues, and document resolution steps
• Work with the Salesforce team to suggest and implement improvements to the current process
• Develop sound understanding of global IT operations and related applications and IT systems as well as business related processes and procedures.
• Keep up with current & future client technologies, infrastructure operations & industry best practices & certifications.
• Customer Service skills
• Planning & Organizing
• Learning & Researching
• Able to collaborate with different teams on a global scale
• Delivering results and meeting customer expectations
• Excellent written & verbal communication skills

Qualifications

• 1-2 years of related work experience within Salesforce
• Good understanding of ITIL practices
• Knowledge of Salesforce platform
• Knowledge of any ticketing platform like ServiceNow is a plus

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.