Location: Bangalore
ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
Context
Unilever Operations (UniOps) is part of Unilever’s ‘run’ and ‘power’ organisation, responsible for serving our markets and divisions with future-fit business operations to power purpose-led growth. UniOps’ aim is to globally connect our business operations to enable the delivery of scaled benefit from process excellence, digital enablement, strategic sourcing partnerships and future-fit capabilities. UniOps will achieve this through its three-pillar model of Platforms, Experiences and Market Operations. Market Operations is UniOps in-market organisation which will manage day-to-day operations, enable the deployment of Experience solutions and ensure market centricity from design to deployment.
A key component of our Experience organisation is Employee Experience (EX). For our organisation, Employee Experience is the sum of everything we touch, every day. From pre-hire to retire, we want to create a positive, holistic employee experience for all Unilever people. We can maximise all the interactions an individual has with Unilever over the long-term to create a deep sense of belonging and co-create high performance and stronger business growth.
Role Purpose
This role and the team managed by this role is at the heart of our Employee Experience Operations. This Role manages the overall Integrated IT Help Desk (IT/WPS/Travel), Filed Service and Global Knowledge Management areas as a single team. Ensure the operations for these services fit into the expected performance indicators (KPIs) and End-user perceptions (CSAT).
The role will report into the Global Technology Director – HR, Workplace and Travel.
“Global Workplace, Travel & Security IT Platform Manager” will have people management responsibility, operations managers who works area across the portfolio.
Responsibilities
Work with Workplace, Group Security & EX Workplace and Facility teams for aligning the tech strategies and BAU operations.
Push providers towards a continues improvement of the operations
Ensure services are delivered in accordance with the agreed scope, service level agreement (SLA) and contractual obligations and to ensure the governance with the service provider is followed consistently as defined.
Acts as the escalation point for issues or problems related to the Workplace, Travel & Security IT services.
Define, agree and delivery annual roadmap according to the EX, Workplace & Group Security.
Ensure BAU improvements are mapped and delivered as agreed.
Lead weekly/monthly Operations reviews with respective partners.
Elaborate and delivery strategies to make a smart use of services across the markets.
Effective influence into Mkts and Platforms to reduce unnecessary interactions with the Hybrid technologies.
Key Interactions
Regional EX Directors
Other HR Journey Leads
IT and D&A teams
Automation team
External Partners
EX Digital and Insight + ServiceNow Platform
Technology Services
Service Delivery Managers
Market /Hubs Stakeholders and respective teams
Critical Incident management teams
Geo-IT
Performance & Process Excellence teams
Required Skills and Experience
Future-Fit Priority EX Skills: Stakeholder Management, Design for Experience, Operation expertise , People Management, Collaboration, Automation, Creativity
Standards of Leadership: Purpose & Service, Agility, Passion for High Performance, Business Acumen
Setting Strategy
The ability to create and articulate a clear vision towards end state which is future fit.
An entrepreneurial and creative approach to developing new, innovative journeys that will stretch the organization and push the boundaries within the industry.
The ability to effectively manage broad change program with people, processes, and tools, constantly balancing and ensuring change is percolating effectively.
Executing for Results
The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.
A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; the ability to act in a transparent and consistent manner while always pushing forward towards the destination.
Leading Teams
The ability to lead large teams and influence the network of senior and peer leadership to get decision made/work done.
The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards of delivery and integrity.
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