LOCATION: Bangalore
ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
ABOUT UNIOPS:
Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.
Business Context and Main Purpose of the Job
Within the Organisation we have approx.250 high level Executive users globally who are our Senior Executives within the organisation who, along with their PA, are provided with IT Executive support to ensure they can work effectively always.
Most the Executives are based in Europe, specifically in our Corporate Centre site at 100 Victoria Embankment (100ve), and this role will be a part of team providing the support at this site.
This role is the single face of IT in Unilever for the Exec’s and PA’s in 100ve and the role requires us to ensure we provide an excellent service which will include the following –
Setup of new VIP users’ laptops/smartphone/tablet
Resolving any issues for Exec’s that may arise affecting their day-day work
Providing pre-meeting support & support during offsite or in-house meetings
Managing the assets assigned to VIPs
Supporting Exec’s pro-actively with advice on changes to the technology they use and the impact,
Providing 1-1 training/guidance sessions where needed
Advice on hardware choices
Occasional travel to support Off-site events
Shifts on a rotational basis (0800-1600/0900-1700/1000-1800)
On call Weekend support (around 10 weekends a year)
A key aspect of this role is developing effective relationships with Exec’s and their PA’s on site & with colleagues within the Global IT service lines who manage the service overall
Main Accountabilities
Core activities
Provide Exec’s and their PA’s advice on the technology they use and any changes that occur which will enable them to improve their effectiveness
Resolve issues, whether Hardware related or Software, to ensure the VIP or PA are up and running quickly with minimal disruption
Build new Laptop’s for VIP/PA providing guidance on choice of Hardware and training on how to use it effectively
Provide meeting room support ensuring technology is working as designed and set up in advance to avoid any disruption
What is required in completing the activities
Review workload with team and ensure appropriate support given to key issues that require priority focus. This could be either support issues or providing training/guidance
Deal with daily requests and re-prioritize workload using own initiative highlighting key issues to the IT Executive Services Manager
Deliver 1-1 training to VIP’s and PA’s on new technology changes that will impact and change the ways of working
Provide out of hours support and weekend cover via rota system
Provide input into the Data repository of key issues affecting Exec’s and changes to the profile/IT set up
Key Skills and Competencies needed
Is passionate about delivering great Customer Service
Has a highly organised workstyle & can prioritise issues to ensure the many demands are all followed up in a timely manner
Has very good people skills to be able to develop relationships with customers
Works well under pressure
Is confident working without direct supervision
Is a strong team player
Has excellent communication skills and can explain technical issues in plain English
Has demonstrable IT experience within a similar industry and similar application landscape. Technical skills required include; workstation build & support, Windows 10, Apple Mac (Jamf), MS Office, Skype for Business, MS Teams, Yammer, Apple iOS, Android, basic network skills, Exchange, VPN,
Has a passion for technology and understanding changes that are happening externally that could influence the way we work
Proposes continuous improvement recommendations & can implement these with the relevant teams in the organization
Key Interfaces
Executive Service Customers
IT Service Operation Teams
IT colleagues within the wider team
Executive IT Specialists outside of Corporate Centre
At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!
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