Location: Bengaluru
Background:
Technology Services (TS) is a part of UniOps, providing world class capability and infrastructure to support Unilever’s global businesses. We provide 24×7 support for infrastructure services across the globe.
To reflect the criticality of the infrastructure and services Technology Services provides to the business, significant additional focus has been placed on Risk Management as a means of ensuring stronger and proactive risk, audit, compliance and governance management, providing increased customer & stakeholder confidence.
Main Job Purpose:
The purpose of the Risk & Governance Manager is to lead and drive the TS Internal Risk & Governance Control team in order to deliver appropriate governance, risk management, compliance and control solutions across Cloud Platform Services, Networks, Mobile & Devices, Idenitity & Access Management and Collaboration Services by providing subject matter expertise and leadership. The role will play a key role in the formulation, development, maintenance and ongoing review of Governance & Control frameworks, policies, procedures and processes within Technology Services whilst effectively engaging with Senior Management and Leadership Teams to discuss and review the risk profile and articulate recommendations for improvement in a clear and precise manner.
The Risk & Governance Manager will also be the primary point of contact for all SOX audits carried out across the infrastructure estate – managing the planning, execution, and reporting as well as agreeing and tracking all audit actions. In addition the candidate will be responsible for being the primary contact for all Corporate audit action items – tracking and working with Service Lines (SLs) to close all audit action items on time and in full.
The successful candidate will be responsible for managing risk for Technical Services which is an essential backbone to the Unilever business, providing fundamental IT and infrastructure capabilities, without which the business simply would not function.
Key Accountabilities:
Shape the control environment across Technology Services, addressing both current weaknesses and providing direction on future improvement
Consult and challenge the Technology Risk strategy and process controls to assure Senior Leadership that Risk is delivered in a controlled manner fit to Unilever appetite, framework and environment
Review and challenge existing and new strategies to ensure compliance with appropriate policies and is aligned to the wider business strategies with a focus on external parties (Regulators or Group Risk).
Work with the Senior Management teams to identify control weaknesses and advise process improvements, and guide authors/owners of the required improvements.
Perform root cause analysis when risk events are raised and make recommendations for improvements.
Perform gap analysis to identify instances of non-compliance and document findings.
Recommend solutions to improve control effectiveness to Senior Management Teams.
Share/ escalate concerns, risks and policy breaches as appropriate.
Design and establish concise, risk based Management Information packs for the Senior Leadership; write high quality reports on findings and make appropriate recommendations following these reviews.
Build effective relationships with the Senior Management Teams, Functional Business Areas and cross Infrastructure Risk teams to ensure consistency of approach across risk areas.
Lead, drive and develop a highly motivated team, maintain excellent relationships within own and wider team to ensure achievement of business goals; take ownership of personnel including hiring, performance development and remuneration decisions.
Undertake ad hoc projects which assist in the development of a streamlined Governance process.
Work with key internal and external stakeholders to ensure the success of the deliverables of all our governance requirements.
Work proactively to ensure that Infrastructure is in a good position to be compliant on SOX audits.
Develop and maintain a clear understanding of all Infrastructure governance risk and control requirements.
Manage the governance deliverables schedule and calendar.
Drive and facilitate the completion of Governance and Compliance reporting.
Ensure progress against all mandatory and regulatory activities, including timely delivery of audit actions.
Define specific Best Practices that support first class Governance.
Facilitate risk management sessions with colleagues to improve education and awareness.
Audit Management -Including assurance testing for pre and post audit activity.
Develop, manage and maintain effective working relationships with people at all levels across Technology Services, with particular emphasis on building strong relationships with Audit teams.
Provide support and guidance on respect of mitigating unplanned risk events e.g. incidents or audit issues.
Share and escalate technology concerns, risks, breaches as appropriate.
Produce regular reports in support of regulatory needs and management assurance.
Support and educate the team/business to facilitate reporting and ad hoc requests.
Manage stakeholder relationships to ensure timely input/update of risk/control data.
Adhoc Governance administration including document management for regular committees.
Skills/ Experience/ Qualifications:
CISA, CISM, or equivalent qualification
At least 5 years experience in a similar Risk and Governance role
Strong Knowledge of Information Security domains and Cloud Security process
Proven experience in implementing an IT Risk Governance Framework in a global context
Strong relationship building capability
Strong communication skills, both written and verbal
Proven experience of managing an effective working relationship with audit departments, and challenging where appropriate
Strong appreciation of the governance processes and challenges
Strong appreciation of the IT infrastructure and application area in a complex environment
Proven experience of leading and managing teams in a diverse and extended logistical environment
Good commercial awareness and understanding of providing TCO models
Stakeholder & vendor management experience
Standards of Leadership:
Purpose and Service
Personal Mastery
Agility
Business Acumen
Talent Catalyst
Consumer Love
Passion for High Performance
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