Unilever Looking for Manager Digital Commerce IT, ekaterra at Bengaluru, Karnataka Full Time

Job Title: Manager Digital Commerce IT, ekaterra

Job Type: Permanent

Location: Bangalore, India

Who we are…and what we offer

With an annual turnover of around €2bn, ekaterra is the world’s largest tea business, with world-class, purpose-driven brands such as Lipton, Pukka, Tazo, T2 and PG Tips. ‘eka’ is a word taken from the Sanskrit language which means unity and one purpose, while ‘terra’ represents the earth and nature. As ekaterra we are truly united in one purpose: growing a world of wellbeing through the regenerative power of plants.

In July 2022, CVC Capital Partners Fund VIII took over the full ownership of the ekaterra business from its previous owner, Unilever. As a standalone entity with a dedicated single-category focus, ekaterra is even better positioned to lead the tea industry, delivering higher growth and value, and a greater impact on the wider world. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business whose brands reach hundreds of millions of consumers. It has a presence in over 100 countries.

Under the ownership of CVC, ekaterra has an exciting future ahead with opportunities for increased investments in our iconic brands, our people, and our capabilities. Combining the strength and scale of our brands with a focus on speed and agility, ekaterra is brewing a corporate start-up mindset that’s opening-up new opportunities for its people to flourish every day.

At ekaterra, we put consumer love at the heart of every decision. We celebrate diverse thinkers who take personal ownership to connect ideas and make impactful things happen; people who share our values around humanity and courage and give their commitment to nurturing the wellbeing of all. In return, we offer a working culture that gives our people freedom and flexibility, and where they can grow both personally and professionally to master their field.

Be part of our amazing blend. Come and grow yourself and, in turn, help us to grow a world of wellbeing.

Your Role

The Manager Digital Commerce IT will be responsible for the delivery, operation and regular upgrade of solutions deployed to the Markets. You will act as the interface between the Business and the technical delivery team to ensure the application meet the ecommerce requirements.

In this role, you will be responsible for:
Owning architecture and implementation of B2B(Primary customers), B2B(Secondary customers) and D2C(Consumer) platform

Architecture and implementation governance

Align with SAP Commerce Cloud roadmap with respect to business and technical capabilities

Actively interface with the Architecture team, Business Relationship Manager(s) and the business to understand business requirements and service delivery needs

Be the voice of reason in governance boards and meetings.

Your Key Responsibilities

Work with business stakeholders to understand business drivers, ensure usability, scalability and satisfaction and act as liaison between the business, technical and design teams.

Provide direction to the implementation teams on all technical aspects when support is required and provide analytical expertise in identifying, evaluating, and signing off architecture and low-level design.

Collaborate with supplier/vendors in project delivery planning, applying knowledge of the requirements and past project delivery experience to help identify risks and priorities tasks.

Ensure quality and relevance of user requirements, functional specifications, and technical specifications to ensure projects are delivered successfully.

Support to all team members to develop their technical and eCommerce domain knowledge.

Provide support in effort assessments.

Manage technical aspects of the transition of solutions into live use.

Improve technical practices across the business, ensuring adherence to them and taking ownership of the non-development technical tasks such as project initiation, deployment processes, etc.

Collaborate with other senior members of the eCommerce practice to improve working processes and support business growth.

Along with other Architects, be ultimately accountable for the quality of the work delivered by the eCommerce practice.

Collaborate with remote delivery teams.

Produce or review artefacts related to standards, landscape, solution design etc.

Run support

Skills and Experience

Hands-on experience with SAP Commerce Cloud

Experience in multi brand architecture, system integration and development, package implementation, with knowledge of multiple technologies and interactive design

Knowledge of best practices in all areas of eCommerce including Catalog Management, Product Merchandising, Inventory Availability, Shopping Cart and Checkout, Order Management, Search and Guided Navigation, SEO, Personalization, Gift Registry, Returns Management, Customer Service.

Leading digital commerce technology assessments, strategy, discovery, and implementation projects

Demonstrating hands-on technical development and configuration experience in SAP Hybris

Demonstrating working experience in Scaled Agile delivery models with deep experience in solution design, technical refinement and grooming of user stories

Demonstrating working knowledge of source code versioning and management using leading tools, e.g. SVN and GIT

Demonstrating leadership in technical configuration of leading search engines, e.g. SOLR

Basic knowledge in CPI or any other integration with Commerce cloud would be an advantage

Collaborating on a cross-functional capacity with onshore and offshore teams (marketing, UX designers, IT teams) to develop optimal customer experience solutions that balance technical feasibility, deployment timelines, customer experience, and business value

Experienced in technical delivery including integrating the eCommerce engine with other front-end systems (e.g. payment gateway, CMS, CRM, PIM, DAM) and other back-end systems (e.g. ERP)

Technical thought leader and passion for delivering quality software solutions

Methodical and structured approach with eye for detail and quality

Excellent investigative and problem-solving abilities

A team player with exceptional collaboration and interpersonal skills

Work well individually or as part of a team, irrespective of team size

Self-starter willing and able to take ownership and assume responsibility

Ability to manage own and others time, priorities and meet tight deadlines and support others to do the same