Unilever Looking for Windows and Devices Solutions Manager at Bengaluru, Karnataka, India Full Time

Location – Bangalore

About Unilever

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

About Uniops

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

Job Purpose

Unilever is the global company behind powerhouse brands such as Dove, Surf Excel and Magnum. The Unilever corporate strategy (The Compass) sets out an ambitious growth and sustainability objective for Unilever.

Technology in Unilever touches every part of our organisation, enabling our business to move faster and with more confidence than ever before. As the pace of business gets faster, and as consumer behaviours evolve more rapidly, technology is the way we create competitive advantage for Unilever.

Technology Services is the UniOps IT function that leads and operates the foundational and employee facing IT services. This includes Cloud Hosting, Networks, Collaboration Services, Identity and Access Mgmt, Employee Technology, Data Mgmt Platforms etc. Its purpose for the foreseeable future is to lead the move to the cloud and to design and deliver the core technology that underpins a modern digital employee / workplace experience.

About The Role & Responsibilities

The Employee Technology team plays a pivotal role in delivering the client technologies that support the mobility and agility that Unilever needs to succeed.

Role

As a part of the Employee Technology team, the purpose of the Windows and Devices Solutions Manager role is to support with:

• Providing input into the Employee Technology Services Roadmap
• Manage the design & Implementation of Client Technical Solutions. Demand would come from either the team Roadmap, Project Requirements from project team or Service Improvements from Service Teams. Examples of requirements are; Intune policy changes, new hardware, reporting, proactive remediations)
• Managing a team of 4 technical specials and a few contractors
• Support new Solutions as they go through testing prior to handover to BAU
• Provide input and advise on Hardware choices in your area
• Ensuring Technical documentation is created and updated
• Production of regular reporting on Progress and Technical risks & issues
• Engagement and management of a complex blend of suppliers & stakeholders

As we have shifted into a Cloud based flexible Modern Management approach, the successful candidate must also carry a strong appreciation for the power of the new client technologies, as well as an understanding on their impact on Security, Software Asset Management and other Services.

All About You

The Windows and Devices Solutions Manager is responsible for support in setting the technical strategy and for the delivery of Workplace technologies within Unilever. Understanding and following industry trends and providing Technical Solutions and operational support where required. The Windows and Devices Solutions Manager is accountable for keeping the environment current, security compliant and operationally stable through the implementation of change.

You will be working on solutions in Microsoft Azure like W365, AVD, Intune and a wider range of devices from the 3 leading hardware manufacturers.

Essential

Skills we are looking for:

• 5+ years Client IT experience within Unilever or at least one other similar global organisation
• Proven experience in designing and delivering Client Solutions
• Team management skills
• Excellent business awareness, understanding the broader context in which IT delivery has an impact on overall business performance.
• Flexibility to adjust to changing business requirements.
• Experience and awareness of working in a global role.
• Demonstrate awareness and empathy to our many cultures and social needs.
• Customer and service centric mind-set.
• Excellent communication skills
• Ability to work under pressure.

Desirable

• Knowledge of structured service delivery methodologies such as ITIL
• Commercial awareness and understanding of providing TCO models
• Project management skills in line with best practice such as Agile

IT Technical Skills (Nice To Have)

• Expert in Windows and Android operating systems
• Expert in Intune for Device management and Solutioning.
• Expert in creation of technical documentation
• Familiar with scripting (PowerShell, bash)

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!