Unipolar Technologies Pvt. Ltd. Looking for at Navi Mumbai, Maharashtra Full Time

Job Title: Desktop Support Engineer

Job Location: Navi Mumbai

Job Type: Full-Time

We are seeking a skilled and customer-oriented Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users for desktops, laptops, printers, and other peripheral devices. Your primary focus will be to ensure efficient and effective resolution of technical issues, while delivering exceptional customer service.

Responsibilities:

– Provide technical support to end-users for hardware, software, and network-related issues.

– Troubleshoot and resolve desktop/laptop hardware and software problems.

– Install, configure, and maintain operating systems and software applications.

– Set up and configure new workstations, including peripherals, such as printers and scanners.

– Diagnose and resolve network connectivity issues.

– Assist in the maintenance of IT inventory and documentation.

– Collaborate with other IT team members to resolve complex technical issues.

– Ensure adherence to company policies and procedures for IT security and data protection.

– Conduct user training and support for software applications and systems.

– Provide timely updates and maintain accurate records of support requests.

Requirements:

– Proven experience as a Desktop Support Engineer or similar role.

– Strong knowledge of Windows and Mac operating systems.

– Proficiency in troubleshooting desktop/laptop hardware and software issues.

– Familiarity with network protocols, TCP/IP, and troubleshooting network connectivity.

– Experience with Active Directory, Microsoft Office Suite, and remote support tools.

– Basic understanding of IT security principles and best practices.

– Excellent problem-solving and analytical skills.

– Strong customer service orientation and ability to communicate effectively with end-users.

– Ability to work independently as well as in a team-oriented environment.

– Certification in relevant IT fields (e.g., Microsoft Certified Desktop Support Technician) is a plus.

Join our dynamic team and contribute to the smooth functioning of our IT infrastructure while providing exceptional support to our end-users. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

If you are passionate about technology and enjoy solving technical challenges, we would love to hear from you. Apply now with your updated resume and cover letter, detailing your relevant experience and qualifications.

Note: Only shortlisted candidates will be contacted for further selection rounds.

Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Salary: ₹9,500.00 – ₹25,000.00 per month

Benefits:

Day range:

• Monday to Friday
• Weekend availability

Shift:

Ability to commute/relocate:

• Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 20/07/2023